Retail Order Operations Specialist

Number of employees

5500

Amsterdam, Netherlands

Posted on: 2023-03-08

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.  

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are currently seeking a Retail Order Operations Specialist to support the European Order Operations team based in Amsterdam, The Netherlands. The Order Operations Team is responsible for the support of HQ, field sales, and delivery teams from reservation-, order-, throughout the delivery- and revenue recognition process. Defining, implementing, and executing efficient processes will be key to enable smooth order placement, management, and rapid deliveries while providing Lucid customers an exceptional luxury experience. 

The responsibilities for the Order Operations team are listed but not limited to ensure order placement, maintenance, data alignment across systems, overseeing the revenue recognition including invoice generation, collaborating on the actual delivery milestones and creating visibility via reports to internal stakeholders. These tasks will be performed in close collaboration cross-functionally with Inside Sales, Enterprise Sales, Accounting, Finance, Manufacturing, Logistics and Delivery

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols  
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
 
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Responsibilities:

  • Support a structured and scalable Order Operations program to ensure consistency of all aspects of vehicle orders, including but not limited to maintaining accurate configurations, payments, and refunds. 
  • Maintain and safeguard data accuracy across systems during the order to delivery process, for all European orders, which support accurate and efficient production, timelines, shipments, document generation, revenue recognition and an exceptional luxury delivery experience. 
  • Collaborate with Finance, Audit and Systems invoicing, payment allocation and representation in all systems to support timely and accurate revenue recognition. 
  • Work closely with Systems and Commerce teams to define business requirements for Lucid’s systems to improve operational efficiency with a strong continuous emphasis on process automation.  
  • Enforce a shared knowledge culture by developing training materials and train potential new hires.  
  • Provide operational support to business partners for ad-hoc initiatives. 
  • Qualifications:

  • 2+ years of experience in order operations with a good understanding of the end to end supply chain flow.   
  • Strong communication skills in English and another European language such as  German, French, Norwegian both written and verbal.  
  • Proficiency in Microsoft Office (Outlook, Excel), ERP, SalesForce and SAP.  
  • Passion for the customer experience and an understanding of how operational efficiencies impact said experience. 
  • Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need. 
  • Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment. 
  • Self-starter mentality and comfort working in high energy, fast-paced environment. 
  • Exceptional organizational skills and attention to detail. 

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