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About the company:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
In this position you will support regional collision repair strategy working directly with the Regional Manager and responsible for ensuring great customer satisfaction at our Certified Collision & Fleet Center locations. This role will require the establishment of exacting standards of performance and operational excellence, as well as support of regional on-ground operations. It will require close attention to vendor management, risk evaluation and mitigation. The Sr. Regional Technical Support Specialist, Northwestern Region, will work out in the field with designated 3rd Party Collision Centers, and travel throughout the region. Our ideal candidate would have proven success in collaborating with high impact teams across a regional setting.
This role will also require exceptional cross functional interaction across multiple teams within Rivian as well as external 3rd party collision centers. A dynamic and resourceful leader with great communications skills, experienced in analytical approach to problem solving, continuous improvement and organization. Demonstrated leadership in the region for day-to-day management of an OEM (Original Equipment Manufacturer) managed collision network of high performing 3rd party collision centers in a dynamic environment. This role will require extensive traveling, operational excellence, creativity, and superb communications skills – always bridging the gap between their Certified Collision and Fleet Centers in the field, the local Rivian Service Center and HQ based teams for the purpose of training, operational consistency, and continuous improvement.
Responsibilities
- Recruit, develop and support a network of 3rd party collision centers in your specified region
- Support all 3rd party collision and fleet centers in your region with all technical or operational needs
- Execute on deliverables, milestone reports, open action items, risks, and mitigation plans
- Point of contact for customer escalations in your specified region
- Lead and drive quality and continuous improvement in your region to deliver on all key performance indicators
- Collaborate alongside your regional manager to handle any challenges that arise during collision repairs of Rivian customer vehicles
- Manage operational excellence and ensure brand standards are met at 3rd party collision centers in accordance with Rivian Certified Collision Network Standards
- Responsible for operational excellence in the region
- Drive success for the entire Certified Collision Network by providing feedback to the corporate Network Team on what needs improvement in the field
- Manage complex field challenges and collaborate with Network and Service Engineering Teams
- Analyze the business, create, and communicate clear action plans that optimize results in collaboration with the Regional Manager
- Responsible for supporting everything collision related in your responsible region
Qualifications
- 5+ years of experience in automotive collision repair, OEM, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain
- Bachelor’s Degree or equivalent collision field experience
- Experience in supporting teams in an automotive or high-tech environment
- Proven success in driving performance requirements in a complex environment
- Must possess a valid driver’s license, with a clean driving record
- Experience managing multiple projects across varying geographic locations simultaneously
- Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
- Process creation experience
- Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
- Experience in a startup environment and scaling teams from a blank slate is a plus
- Strong written and communications skills
- High attention to detail
- Travel 50-75% of the time
- Must reside in the Midwest and/or a Central Timezone
- Ability to stand or sit for 8-10 hours per day
- Required to walks, climb or balance, and stoop, kneel, or crouch
- Required to communicate via phone and/or e-mail
- Ability to view, read, and interpret documents and maintenance instructions
- Ability to lift and carry at least 40 lbs
- Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
Salary Range for Colorado Based Applicants: $92,000 to $106,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
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