Regional Operations Manager

Octopus Energy

3800

Lancaster, UK, United Kingdom

Posted on: 2024-08-30

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We believe energy should be better - for you and the environment.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.

As the Regional Operations Manager, you’ll be at the heart of our operations in your region. Your mission is to make sure every customer has an amazing experience when installing our cutting-edge Low Carbon Tech Products, like Smart Meters, EV Charge Points, and Solar & Battery Power. You'll lead a talented, multi-skilled team, guiding them to deliver outstanding results every time.

You’ll work closely with your direct and indirect teams, always planning ahead and keeping an eye out for new trends, challenges, and opportunities. Together, you’ll drive growth, boost efficiency, and ensure our customers are always delighted with our service!

This role is a field based role with regular travel across your relevant sub-region.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Team Management by fostering a high-performance, data-driven culture, managing a team of 8 area managers to deliver performance, share best practices, and innovate across your region.

Regional Business Planning by working with cross-functional teams, including Sales, Install Support, Compliance, Supply Chain, Recruitment, and Training to develop and deliver against an agreed, joined-up regional strategy.

Safety & Quality Compliance by collaborating with the HSE and Compliance Team to ensure that all work is delivered safely and to a high standard, with a mindset of continuous improvement.

Engage the region to achieve a common goal and ensure that everyone feels part of the mission

Ownership of Install Business Performance across your region, including overall responsibility for directly and indirectly delivering against key performance metrics: utilisation, weekly install throughput, safety & compliance, team satisfaction, and retention. Collaborate with stakeholders to create a future plan for the region to ensure it meets the needs of our customers.

Optimise Resource Management by managing the optimum utilisation of multi-skilled teams across your region. This includes empowering area managers to flex available resources to deliver the best customer outcomes and working with the Training Team to maintain an ongoing L&D program for your region.

Ownership of Regional Customer Experience by taking overall responsibility for customer experience within your region (delivering against agreed targets for wait times, install success, and overall customer satisfaction).

What you'll need

Execution Focus: A proven ability to deliver results in a high-growth environment.

Managing High-Performance Teams: Previous experience managing customer-facing teams and first-line managers to deliver outstanding results.

Data-Driven Insight: Comfort diving into numbers to build analytical, data-driven insight to support decision-making.

Cross-Functional Collaboration: Demonstrated experience working across various business functions to drive regional success.

Commercial Acumen: The ability to deliver great results within set commercial limits.

Customer Obsession: A passion for going above and beyond for customers and ingraining this mindset within the culture.

Entrepreneurial Spirit: Leaders who take ownership, think creatively, and drive continuous improvement across the region.

Inspirational Leadership: Experience managing large, diverse teams to achieve fantastic results in a rapidly growing environment.

Solar qualifications are highly desirable for this role but not essential!

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

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