Quality and Business Process Manager (m/f/d)

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com.

 

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

This role can be based near any of our hubs: Germany (Erlangen, Berlin or Hamburg), Netherlands (Amsterdam), UK (London)

We’re looking for a motivated and committed professional, with strong interpersonal and communication skills, who is energized by challenging topics, practices system thinking and Lean/Agile approach. Who has an autonomous target-oriented work style, has the ability to prioritize and self-organize, especially under a heavy workload. Who is truly invested in Continuous Improvement and Quality management.

In this position you will report to the Corporate Quality Lead and be responsible for driving Continuous Improvement programs, restructure of Process Landscape and Document Management System, acting as a coach and consultant for Functional Teams. 

•Maintenance and improvement of Integrated Management System. Coordination of ISO Audits 

•Support to Functional Teams with improvement projects, business process development, documentation, KPIs , etc. 

•Evaluation of existing and development of new Business Processes. Advise and propose areas of improvement in order to increase productivity, improve time management and resource planning, reduce costs, and other aspects.

•Support of development and roll-out of Continuous Improvement Program globally, 

•Design and implement Projects Quality Management program, and other initiatives

•Facilitate Audit-Ready Mindset and Right First Time approach across company’s business units and functional teams

Responsible

Fluence is defined by its unwavering commitment to quality, safety and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We firmly believe in having honest, forthcoming, and fair communications.

•Develop and maintain Document management system, SharePoint based sites, libraries and lists or new systems to be selected

•Plan and conduct internal quality reviews

•Perform IMS Gap analysis, create road-maps and build-up transition map from the current to the target state

•Prepare monthly Quality reports

•Analyze and improve Change management process

•Support and moderate Lessons Learned workshops

•Analyze the applicable regulations and standards and support the definition of the internal documentation requirements

•Support functional teams with quality methodology and tools (Root cause analysis, Problem investigations, lean management)

•Capture and manage feedbacks from the Process users; identify process inefficiencies in processes and drive the Process risk analysis.

•Coordinate and prepare Quality Awareness meetings

Agile

Here at Fluence, we strive to continuously improve, be intellectually curious and be adaptive to our customers and employee’s needs. Collaboration is key, both in our partnerships with our customers, and with each other. 

•Proven experience with document management systems / SharePoint library organization / database administration / digitization of documentation management / electronic approval processes / electronic distribution – functional teams and stakeholders

•A well-developed understanding of document control and management systems, application of industry best practices

•Extensive knowledge of business process management, proven experience in process standardization, optimization and process efficiency 

•Practical knowledge of the fundamentals and methods of Quality Management. Experience with ISO Certification Audits

•Very good knowledge of MS Office Suite (Visio, PowerPoint, Outlook, Word, Excel, etc.), Adobe Acrobat Professional. Experience with flowcharts, swimlanes and diagrams

•Experience as a solution architect in the field of document management is a plus

•Knowledge of Operational Excellence, Six Sigma, Lean Management 

•Fluent communication and presentation skills in English 

•Strong organizational and communication intercultural skills

Fun

Working on transforming a fundamental part of our society is exciting and fulfilling. It requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed. We respect our coworkers and customers. We listen to what others have to say, and we are inclusive.

In this position you will be working with team members around the globe. However, we may ask you to spend time in one of our local offices regularly. We may also ask for international travel to various project sites or Fluence offices 25% of the time.