ECO Customer Applications Manager

Octopus Energy

4300

Coventry (GB), United Kingdom

Posted on: 2025-10-03

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We are seeking an experienced and proactive Energy Company Obligations ( ECO ) Applications Manager to lead the delivery of our Octopus ECO Customer Applications Activity .

This role is responsible for managing the operational performance of ECO validation activities, ensuring compliance with Ofgem & industry regulations, and driving efficiencies in application delivery.

The ideal candidate will combine strong practical knowledge of how ECO works in terms of regulatory compliance with excellent leadership and stakeholder management skills.

This role would suit someone who already has a strong track record in the industry with a desire to accelerate their career working for the biggest Energy Supplier in the UK .

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Key Responsibilities

Oversee the implementation and ongoing operations of ECO applications , ensuring compliance with all regulatory and internal requirements.

Manage day-to-day ECO customer application activity delivery, including customer eligibility checks, customer communications , and multiple partner handoffs

Act as a ' change agent ' by introducing new ways of working improving customer experience , complaint handling & operational efficiency

Monitor performance against targets and report progress to senior leadership and regulators.

Lead on data management, quality assurance, and audit readiness to maintain adherence to Ofgem ECO application requirements.

Develop processes to drive operational efficiency, minimize risk, and ensure scheme sustainability within budget.

Build and maintain strong relationships with internal teams within Octopus Eco , installers, contractors, and third-party partners particularly Local Authorities & Charities .

Lead, coach, and develop an operations team to achieve high levels of performance and engagement through an agile approach embracing KPI's and coaching .

Provide regular insights and analysis to inform decision-making and improve operations.

Ensure customer outcomes remain central to ECO delivery, upholding high service and fairness standards.

Skills and Experience

A natural leader , able to get on with everyone , and bring a positive attitude to work every day

Strong knowledge of the Energy Company Obligation scheme and Ofgem regulations and industry standards such as GDPR

Proven operational management experience in the energy, utilities, or compliance sectors.

Experience managing high performance operational teams to demanding KPI’s both in terms of quality & quantity

Excellent analytical and reporting skills, with ability to interpret and act on detailed regulatory requirements.

Strong leadership and people management skills, with a track record of motivating and developing high performance teams.

High attention to detail and strong focus on compliance, governance, and risk management.

Ability to work collaboratively with internal stakeholders, regulators, and external partners.

Good commercial awareness with the ability to balance compliance and business priorities.

Somebody who is very comfortable with rapid change and a dynamic and agile business environment

Qualifications

Degree in business, energy management, or related field (or equivalent experience).

Project management or compliance certification (desirable)

Previous experience working with government-backed energy efficiency or compliance schemes

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