Project Manager, Service Partnerships

Number of employees


United States, California, Palo Alto, United States

Posted on: 2022-11-23

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Rivian Service Operations is seeking a Project Manager for Service Partnerships to help fulfill the goals of the broader team. The Service Partnership Team manages the relationship with vendors from selection, negotiation, implementation, and continuous improvement processes. Our vendors range from large to small partners across different sectors and we source physical goods in addition to services to help support our mobile service teams and field service team.

As the Project Manager of Service Partnerships, you will be executing day-to-day activities while identifying opportunities to improve our operations and implementing of such opportunities to the field with our partners. You will also support the invoice verification process from end-to-end to guarantee timely payments to vendors. This role will require exceptional cross functional interaction and sharp attention to detail.  Additionally, this Project Manager must be flexible, dependable, organized, proactive in initiating continuous improvement and have an ability to prioritize strategically. This role will require superb communication skills, focus on execution and seeing projects through to completion.


  • Coordinate cross functionally to systematically manage vendors and respective input required from internal stakeholders
  • Support cost monitoring versus forecast and respective actions needed to be implemented
  • Continuous improvement of POs monitoring and invoice verification process, including automation, documentation, and training to respective partners on spend per PO and open amounts on a regular basis
  • Work closely with internal stakeholders (Field Service, Delivery and Mobile Operations and Guide Program Teams) to close open amounts on a regular basis whenever clarification is needed
  • Work with Accounts Payable, Procurement and Finance and other teams to ensure clear communication, updates of projects and strategic initiatives
  • Work closely with the Sr. Program Managers on the team to help with day-to-day activities to identify areas for improvement
  • Support improvement of program documentation, standards, and training
  • Support strategic initiatives and decision making within the Service Programs organization by identifying risks, and implementing mitigation plans


  • 1+ years' experience in Project Management or Operations
  • 4-year college/university degree or similar/equivalent work experience in Operations or related field
  • Knowledge of SQL, SharePoint, and Excel a plus
  • Be focused on continuous improvement
  • Ability to track open items with different stakeholders in a timely matter without losing the big picture
  • Be a self-starter that takes evaluated risks and is comfortable defining the course to success with minimal oversite
  • Willingness to adapt to a dynamic and ambiguous business environment
  • Ability to drive cross-functional projects to completion
  • Strong communication and interpersonal skills
  • Proven ability to work with an adventurous spirit, challenge standards and in using analytics to solve problems
  • Excellent documentation and project tracking skills
  • Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Ability to lift and carry up to 50 lbs

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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