Program Manager, Learning Management System (LMS)

Lucid Motors

5500

Newark, CA, United States

Posted on: 2022-07-18

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for an LMS Program Manager who will serve as the primary LMS Lead to optimize and increase the adoption of the Lucid Online Learning Academy and other learning systems like LinkedIn Learning and CultureAmp. In this role, you will work closely with the Global Learning and Development teams to enable world-class online learning experiences by defining automation rules, developing global standardization, unlocking new functionality, and troubleshooting user issues. In addition to your LMS responsibilities, you will be responsible for managing, monitoring, and evaluating learning and development programs, processes and initiatives. An ideal candidate for the L&D function is agile and intellectually curious, able to influence and provide thought leadership in their domain of expertise while effectively navigating ambiguity and driving business outcomes with a learner-centric mindset. This role is for you if you’re passionate about solving problems, enhancing learning & development engagement, leading with a client-first approach and joining a mission-oriented company.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

You Will:

Develop, build and maintain academy features related to LMS functionality, including but not limited to content integrations, LMS Org Hierarchy, creating events, curricula, evaluations, email notifications, custom reports, standard reports, certificates and uploading content.

Act as the subject matter expert, providing best practice insight into LMS functionality to best support identified learning objectives and troubleshooting issues as they arise

Serve as liaison between users and internal/external support teams as required; escalate issues through the proper channels and work with an escalation point person to achieve issue resolution

Identify areas of opportunity and challenges that teams or learning initiatives are facing to determine relevant solutions for improved performance in the workplace at an individual, team and organization level

Respond to ad hoc requests, which may include diagnosing and creating an action plan, researching internal and external benchmarking, and internal consulting on adult learning principles

Develop standardized LMS operational processes and procedures, guidelines and documentation and ensures LMS governance model is being followed.

Run LMS training sessions and monitor security permissions for learning administrators embedded in business functions

Communicate all system and configuration changes through scheduled quarterly meetings with administrators and learning leaders

Define success metrics and track usage of learning resources, and outline necessary actions to continue to promote continuous learning

Ensure that training content is running properly at all times within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.

Gather qualitative and quantitative feedback from users to improve learning experiences

You Bring:

5 + years of related experience with a Bachelor's degree; or 3 + years and a Master's degree; or equivalent work experience.

2+ years experience configuring, maintaining, and administrating a Learning Management System (LMS); Familiarity with Schoox, or similar LMS preferred

Technical capabilities- necessary to operate learning technologies and learning management systems, such as working with assets such as SCORM objects, audio files, video files, compression methods, and managing users and reports in the platform.

Account and software administration- ability and knowledge to provide ongoing LMS configuration and day to day management, understanding of how to provide ongoing maintenance of user and course data with LMS, ability to serve as system administrator for digital tools including but not limited to LMS, understanding of how to ensure the LMS is functional, up to date, and contains accurate information as well as the ability to make adjustments accordingly, ability to train other users and admins as necessary, understanding of system roles and ability to assign permissions as needed, ability to set up new courses in the LMS, ability to work with other work streams to ensure tools meet necessary requirements

User journeys- comfort with user experience and how it plays into product development, being able to identify major points of engagement and value adds for user groups within the LMS, ability to identify points of opportunity to better align products with core users.

Problem-solving- demonstrable ability to understand an issue and propose a reasonable solution. Ability to translate large goals into smaller, simpler ones.

Prioritization, planning, and coordination- demonstrable ability to put tasks in a sequence that produces results quickly and efficiently, put together a plan and manage tasks to the plan. Keen focus on an ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment.

Client/customer service- effectively partner with internal and external clients to understand their needs, user journey, and expectations and resolve issues.

Organization, monitoring, and documentation- able to plan, organize, and manage parallel projects with multiple moving pieces that require different levels of attention depending on where they are in their life cycle and quickly identify points of intervention with necessary follow-up. Document important metrics and interactions.

Detail Orientation- without getting lost in minutia, pay attention to the small, but potentially important, details that may have major impact down the road.

Dependability and accountability- in this role it is critical to do what you say you will do, in a timely manner, with sufficient responsiveness, follow-up and consistency.

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