Production & Technical Operative

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everyone.

Founded in 2017, Swytch is the world's most popular e-bike conversion kit, and the UK's leading e-bike product. Any bike can become a Swytch bike.

Founded by Engineers and cycling enthusiasts Oliver Montague and Dmitro Khroma, Swytch is a close-knit team dedicated to creating low carbon transport solutions which are fun to use and good for the planet. We're now growing our team to keep up with the unprecedented demand for our technology. Join us and to be part of the electric transport revolution.

The Manufacturing Team

We have redefined the eBike kit product category with excellent design and innovative technology, with our Manufacturing Team being key to producing our kits and delivering products to our customers.

To achieve the best possible manufacturing process, we are assembling a world-class manufacturing team consisting of Manufacturing, Supply Chain & Operations experts.

The role

We have an exciting opportunity to join our Production & Fulfilment Centre Team in Norwich, UK. 

We are looking for a skilled Production and Technical Operative to be trained to operate machinery, process customer returns and pack products on our wheel building line.  

Responsibilities include:

Production 

• Feed raw material or parts to semi-automated machines 
• Inspect parts with precision and measuring tools 
• Keep records of approved and defective units or final products 
• Monitoring equipment 
• Ensuring work areas are kept clean, neat and well-organised 
• Packing outgoing stock, taking inventory and reporting shortages 
• Keeping records of incoming and outgoing shipments 

Technical 

• Manage and coordinate technical support, returns processing & servicing  
• Ensure all returns are booked in and accounted for within the correct time frame 
• Resolve customer issues related to product quality, delivery, or warranty claims 
• Maintain accurate records and prepare reports on service and dispatch activities 
• Follow and develop test specifications to maintain a high standards of quality control across production and customer returns 
• Provide maintenance and support for our fleet of bikes, including diagnosing and repairing mechanical and electrical issues, performing routine maintenance, and ensuring that bikes are in top condition 

+ other duties as requested by Management & Senior Team members 

Requirements

• 1+ years' work experience in a similar production role 
• Understanding of production procedures 
• Proficient with using tools required within the production and servicing facility 
• Knowledge of electrical repairs on consumer technology (computers, eBikes, phones etc.) 
• Experience in technical support, proven troubleshooting and a problem-solving mindset 
• Familiarity with inventory management software and customer service platforms 
• Adherence to health and safety regulations (e.g. constant use of protective gear) 

Advantageous:

• Proven experience as a machine operator
• Working knowledge of diverse high-speed machinery and measurement tools
• Experience working as a cycle mechanic in either a servicing or manufacturing role

Key attributes:

• Strong communication skills.
• You have great attention to detail.
• A professional working attitude.
• Physical coordination and dexterity, able to carry up to 12kg 
• Ability to work independently and as part of a team 

In addition to the learnt skills, we have three core values at Swytch. We are looking for individuals who exhibit these behaviours. Read more on our careers page about our values and working at Swytch https://apply.workable.com/swytchbike/. Please only apply if you think this is you!

Benefits

• Rewarding salary - £26,250pa
• Open and transparent company culture giving every employee direct access to our founders.
• Uncapped annual leave.
• Cycle to work scheme.
• The latest gadgets via our tech scheme.
• Your very own Swytch kit!
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.

Diversity

Diversity is important to us: We are a mixed group of people from many different backgrounds, each with our unique experiences. We respect and admire our differences and believe everyone can contribute to Swytch. Our recruitment process is reviewed regularly to maintain its fair and unbiased approach, and our management team has undergone unconscious bias training. We believe our success is based on the innovation of our team, the differing opinions, and the ability to respect each other enough to brainstorm our way to new ideas.