Product Support Solutions Specialist | Aftermarket

BETA TECHNOLOGIES

850

South Burlington, VT, United States

Posted on: 2025-11-21

Category: transportation

Apply now

Please let BETA TECHNOLOGIES know you found this job on Work in Green. This will help us grow!

Apply to job

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. A relentlessly focused team is building an extensive charging infrastructure and ALIA, the world’s most technologically advanced electric vertical aircraft (EVA).

BETA’s platform and products are strikingly simple. Prioritization of safety and a pragmatic approach to certification drive elegant redundancy, appropriate diversity of implementation and simplicity of control. ALIA’s fixed-pitch propellers and centrally located batteries make it an inherently stable aircraft that is safe to fly and easy to maneuver.

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

We're seeking a Product Support Specialist to develop and document solutions for aftermarket and sustainment product support agreements. This role will bridge technical expertise with the Commercial, Defense and Component Sales teams to define seamless delivery of maintenance, spare parts fulfillment, warranty, training, and other service guarantees. The ideal candidate will have aviation industry experience with technical expertise in operational customer support areas and the ability to coordinate complex technical product and services requirements across internal teams and external customers.

Build electric airplanes with us!

We encourage all driven candidates to apply, even if they do not meet every listed qualification.

We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.

Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.

How you will contribute to revolutionizing electric aviation:

Define technical requirements and specifications for comprehensive aftermarket and sustainment solutions

Collaborate closely with the Legal team to develop foundational and future aftermarket and sustainment products and services contracts for Commercial, Defense and Component sales teams

Support Component, Commercial and Defense Sales team purchase agreement closure by developing technical specifications for product support agreements, ensuring customers receive comprehensive aftermarket and sustainment solutions that complement their aircraft acquisitions

Coordinate technical input and feedback from internal engineering, maintenance, and support teams to support Commercial, Defense and Component Sales teams as requested during contract product support agreement negotiations and modifications

Serve as technical liaison for Commercial, Defense, and Component Sales teams to clarify technical requirements, specifications, and service level expectations for technical support, field support, maintenance services, spare parts fulfillment, warranty terms, and training services

Collaborate with internal technical teams to ensure contract deliverables align with technical capabilities and regulatory requirements

Support contract compliance activities by monitoring technical performance against guaranteed service levels and specifications

Provide technical review and input for contract modifications, change orders, and service amendments

Collaborate with Program Management to maintain technical documentation and specifications required for contract execution and customer deliverables

Provide technical contract expertise in customer meetings, technical reviews, and contract performance discussions as requested by Commercial, Defense, and Component Sales teams

Minimum Qualifications:

Bachelor's degree in Engineering, Aviation Technology, or related technical field, or equivalent work experience

5+ years of aviation industry experience with focus on technical contract administration or similar technical focal responsibilities

Demonstrated experience serving as technical point of contact for aviation contracts, preferably in aftermarket services, maintenance, or component support

Experience in technical customer support, aircraft maintenance, spare parts management, warranty administration, or technical training services

Strong understanding of aviation technical documentation, specifications, and regulatory requirements

Proven ability to coordinate technical input across multiple internal teams and communicate effectively with external technical stakeholders

Experience with contract compliance monitoring and technical performance tracking

Excellent written and verbal communication skills with ability to translate technical requirements into contract language

Strong organizational skills and attention to detail for managing multiple contract relationships simultaneously

Above and Beyond Qualifications:

Background in startup or high-growth technology environments, especially electric aircraft or emerging aviation technologies

Experience with international contracts and regulatory compliance across multiple jurisdictions

Experience in any of the following: aviation maintenance or A&P certification, technical training program development / delivery, reliability programs, aviation supply chain management / component traceability requirements, or software configuration management and technical update deployment

Knowledge of warranty claim processes and spare parts logistics in aviation

Project management certification or demonstrated project coordination experience

Physical Demands and Work Environment:

This role involves occasional domestic and international travel to customer sites and technical meetings. Standard office environment with frequent collaboration across multiple time zones and regular interaction with external customers and internal technical teams.

3113 Transportation jobs