Partner Success Intern (French-speaking)

Via Transportation is a public mobility technology company that develops software and operational solutions for shared transportation networks. The company provides a comprehensive suite of products including microtransit, paratransit, student transit, corporate and campus shuttles, and health transportation services, serving cities, transit authorities, school districts, universities, healthcare providers, and corporations. Via's platform enables dynamic, on-demand routing and scheduling that maximizes vehicle utilization and reduces the number of single-occupancy trips on the road. By replacing inefficient fixed-route systems and private car trips with intelligent shared mobility, Via contributes to lower emissions and more sustainable urban transportation ecosystems. The company also offers Remix, a transit planning and scheduling platform, and has integrated Citymapper into its mobility-as-a-service offerings to help cities build more rider-centric networks. Via's mission centers on reimagining public transit to be more equitable, efficient, and accessible, ensuring that underserved communities gain reliable connections to jobs, education, and healthcare. What distinguishes Via is its combination of proprietary routing algorithms, real-time operations management tools, and in-house consulting expertise through Via Strategies, allowing it to serve both the technology and operational needs of transit agencies at scale.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Success Intern, you will work together with our Partner Success Team in Paris and provide on-going high quality support for our partners to make their services successful. In return, you will get a broad introduction to entrepreneurship, account management, technology management and on-demand mobility. You will work as part of a young start-up team and experience first hand the dynamics of the rapidly changing mobility industry.  Your impact? Helping Via bring efficient, sustainable, and inclusive tech-supported transportation to a greater number of people.

This is a full-time internship for a period of at least 6 months. The position is based in Paris, where we work in a hybrid way. Previous work experience is recommended.

About the Role: 

• Become a Via expert - develop a deep understanding of our technology, use cases, and best practices to support partners with confidence
• Own quality assurance for new product features, thoroughly testing before rollout to ensure a seamless partner experience
• Draft clear, easy-to-follow product documentation in local language that partners actually use and rely on
• Set up and manage marketing campaigns for our partners aimed at growing ridership on their networks
• Analyze service performance data to lead quarterly business reviews, delivering partners with concrete, actionable recommendations to improve quality, efficiency, and growth
• Build marketing materials that bring our partners' success stories to life

About You: 

• Fluent in English and French (C2 minimum), Italian is a plus
• Currently enrolled in university (at least 3rd semester)
• Comfortable working with data and drawing insights from performance metrics
• A strong communicator who can translate complex information into clear, simple language
• Highly organized and able to juggle multiple workstreams without dropping the ball
• Entrepreneurial and proactive - you spot problems before they escalate and come with solutions, not just questions

What We Offer:

• A chance to be part of a company recognized for its commitment to social impact
• Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare)

• Base salary pay: €15/hour, which amounts to:
• €2,300 - 2,400 gross per month, based on a 40-hour week

• Access to meal vouchers through Swile

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.