Order Operations Associate

Electric mobility is the smart choice. We make it the easy one, too. So easy that someone plugs into our network every 1 second. Since 2007, we’ve focused solely on building the best electric vehicle (EV) charging experience for everyone involved in the shift to electric. 

Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering

Manager, Order Operations

• Process Hardware, Software, and professional service opportunities for ChargePoint sales territory reps.
• Schedule Sales orders in NetSuite ensuring accuracy and communicating order expectations in a timely manner
• Work closely with operations and logistics teams to ensure orders are shipped per shipping and delivery requirements
• Review salesforce opportunities and ensure customers have accounts payable contact information prior to processing an order
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
• Reconcile your sales orders to assure accurate monthly and quarterly billing.
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned
  
  

• Ability to handle quantity and quality of order processing
• Ability to respond and react to internal and external customers in a dynamic environment
• Strong communication skills and ability to communicate timely (written & verbal), effectively and Clearly with various audiences
• Ability to balance order processing and simultaneous projects by evaluating workload and prioritizing tasks based on criticality
• Demonstrates the highest level of detail orientation and organizational skills
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem solving skills and know when to act quickly
• Ability to articulate needs for process improvements

• Desired Skills

  • Proven Sales Operations or Order Management experience
  • Outstanding analytical and interpersonal skills
  • Must have an attention to detail and a commitment to quality
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
  • Technical - the individual must be an experienced user of Excel, and Salesforce.
  • Integrity – Must be above reproach and exemplify a high standard of character in all interactions
  • Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

• Experience working in Sales Operations supporting sales organizations.
• 2+ years of experience with Salesforce (SFDC) and NetSuite
• Perform and maintain data quality on ERP and CRM systems that provide better business and financial reporting accuracy
• Experience with managing projects in Jira and Confluence.