Operational Improvement Manager

Number of employees


Brighton, UK, United Kingdom

Posted on: 2023-10-16

Category: energy

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers. We’ve fallen head-over-heels with smart meters, heat pumps, solar PV and all renewable tech - which instantly reduce customers' carbon footprint and give them control over their energy use.

As an Operational Improvement Manager, you will be responsible for driving operational improvements that are critical for the growth of service delivery in low-carbon technologies from Sales through to aftercare service. Overseeing the developments of an ever-growing field engineering team and all processes leading up to and after installation.

This is a hands on role which requires you to drive change through relationships with departmental leads, being focused on the task in hand, strong-willed and focused on the right level of detail with each part of the process to ensure we deliver outstanding customer service.

This is a hybrid role with 60% of your time being office based in Slough or Brighton.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

  • Work across all parts of the delivery process: sales, survey, systems, logistics, delivery and aftercare ensuring changes are prioritised and have a collective benefit to the overall process
  • Plan to ensure that the right level of resources and training is scheduled across each region and training centre to enable maximum service delivery growth
  • Create a data-led feedback loop with operations and broader teams so that each development initiative results in step-change improvements in capability, capacity, and service
  • Lead the smooth transition and handover of developed programmes across all delivery departments, ensuring all elements adhere to specified operational and technical requirements
  • Proactively collaborate with a wide range of teams, including Technical, Data Science, Field, Logistics, Kraken field and third-party contractors
  • What you'll need

  • Experience in fast-paced operations development or programme management. Ideally infrastructure focused within a customer-centric tech, retail, service delivery; Field Engineering experience preferable
  • A proven ability to execute and deliver projects rapidly and efficiently through to completion, with experience in developing initiatives to scale at speed
  • Excellent communication, analytical, and interpersonal skills, along with the ability to engage and influence at all levels. 
  • Resilience and the ability to thrive in a fast-paced, dynamic environment within a start-up culture
  • Ability to work both independently and collaboratively to achieve outcomes
  • An entrepreneurial drive with a growth and customer-first mindset
  • Flexibility to travel 2-3 days a week, including occasional international travel

    Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
  • Visit our perks hub - Octopus Employee Benefits
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