Octopus in Colour Internship 2026 - Account executive

Addressing Black representation in the energy industry

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce, which is a significant under-representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

Applications for all our internships will close on the 17th April.

This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships.

Location: London office

Duration: Full time, July 6th - August 28th 

Pay: London Living Wage (pro rota)

Application deadline: April 17th 2026

We're building out our Customer Success Team in London, and we're looking for superstars with relevant experience to help shape what we deliver and how we deliver it.

You will be the face and the voice of Octopus Electric Vehicles, advising and supporting customers throughout their journey setting up a Salary Sacrifice scheme and in life.

A genuine passion for customer experience and sustainability is a must with a passion for relationship building and the importance of customer service.

What you'll do...

• Support a number of accounts and partners all the way from set up through to in-life and renewal across a number of products (focusing initially on salary sacrifice schemes)

• Work within the Account Executive and Partnerships team to support the best way to launch partners and schemes for clients that drive engagement and demand from their employees. And then execute these plans. 

• Support regular review meetings with clients and partners to review and pitch engagement strategies, new products, and services and manage and implement feedback. 

• Be clear about the value that we are offering our partners and clients and communicate this concisely. 

• Work closely with our sales, operations and marketing teams to drive client referrals, orders and in-life service delivery. 

• Support with ongoing projects in the Customer Success and Partnerships space.\

• Support on partner enablement activity to drive client partner referrals for the business development team, including working closely with the marketing team on supporting collateral, events and specific campaigns. 

• Contribute to continuous improvement through reporting and reviewing market and competitor insights to shape future propositions and drive growth

What you'll need...

• Proven track record of excellent customer experience 

• A strong passion for Electric Vehicles / Energy and decarbonisation

• Excellent listening and communication skills

• A ruthless focus on the customer with a genuine passion for going above and beyond for customers

• An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision 

• A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business 

*** IMPORTANT - HOW TO APPLY ***

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. Please do not upload a CV. Instead, you should upload a cover letter made up of no more than 500 words. 🚀

This cover letter is your chance to stand out! We want to know about you, your passions, and why you think you would be a great fit for an internship at Octopus Energy. We don’t use CVs as we are more interested in what makes you tick than we are about the opportunities you have had up to this point.

It is really important that this cover letter is written by you and really tells us your story. By putting this into AI, your story will get lost. So, while we typically encourage efficient ways of working, please refrain from using AI for this task 🤖

This cover letter is the same for all our internships, so if you are applying for one or multiple positions, you will only need to write one. Please use the below brief of what to include:

• Before your skills and experience, we’re looking for the right kind of person – the kind who is utterly passionate about our mission and who thrives working how we work. So, please let us know why the Octopus Energy Group stands out to you? 🐙
• Tell us about yourself - who you are, what you are studying or have studied, what makes you…you?
• What do you think you could bring to an internship at Octopus Energy?
• Tell us about a time you went above and beyond to help someone else, not because you had to, but because it was the right thing to do.
• If we gave you a stage and 2 minutes to teach the company something, anything, that has nothing to do with energy, what would it be?