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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
About Us
With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.
Reports To
Vice President Advanced Services
What You Will Be Doing
The ideal applicant exemplifies an understanding of ChargePoint processes and team dynamics across the business, as well as the exceptional coaching and motivational skills necessary to attract, engage, and grow top people on a high-performance team. He or she will be in charge of directly or indirectly leading a team of NOC engineers, Team Leads and sustaining engineering to provide world-class customer service.
Responsibilities (Managerial):
Supervises and provides technical guidance for 24/7 technical staff. Makes hiring, firing, and review recommendations to management. Contributes to employee performance appraisal process under the guidance of the NOC manager. Develops training plans for NOC staff and facilitates cross-training and peer mentoring. Participates in the development of policies, standards and procedures for the NOC. Ensures approved policies, standards and procedures are followed in the NOC.
Manages client operational calls and runs critical incident calls. Contributes to production of scheduled management reports. Handles escalations and client requests for information. Vendor management responsibilities: Hire vendors to support various NOC functions. Ensures QA and measurement of vendor compliance with negotiated and guaranteed Service Levels and delivery targets.
What You Will Bring to ChargePoint
Aptitudes
Requirements
Experiences desired:
Location
Bangalore, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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