Mission Success Manager

Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Zignal’s AI-powered platform analyzes billions of data points in real time, accelerating mission critical decision making by empowering leaders with contextual situational awareness of the information environment.

Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Analyzing billions of data points in real time,  Zignal's AI-powered platform accelerates mission-critical decision making by empowering leaders with contextual situational awareness of the information environment.

Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.

As a Mission Success Manager, you will onboard and support top customers, provide technical guidance and demonstrations, and serve as a trusted advisor to ensure users maximize our platform's value. You will work closely with Zignal’s technical, sales, and product teams to support pre-sales efforts, lead training sessions, and ensure seamless software integration into customer workflows.

Your role focuses on customer enablement and success, guiding customers on best practices to achieve their objectives, configuring queries and dashboards to optimize platform use, and advocating for their needs internally. As a key point of contact throughout the partnership, you will also play a role in driving renewals and identifying opportunities for account growth.

This position requires a blend of analytical expertise, project management, and customer success experience, with an emphasis on user adoption, retention, and growth. The ideal candidate has experience in OSINT, defense, intelligence, or military operations and understands how SaaS solutions fit into mission-critical environments. You are creative, detail-oriented, and self-driven, capable of engaging with senior decision-makers, communicating effectively, and thriving in a collaborative team setting.

- Competitive salary based on the work you do

- Flexible time off – work with your manager to take the time you need

- Excellent medical, dental, and vision coverage

- Paid parental leave plan

- Professional development and growth programs 

- A tight knit, collaborative, and transparent environment to help you succeed