MES Technical Support Engineer

Rivian

10000

United States, Illinois, Normal, United States

Posted on: 2022-05-26

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Manufacturing IT Operations team at Rivian is seeking an MES Technical Support Engineer to join the team in Normal, IL. This individual will provide shop floor support at our Manufacturing Center and work with a variety of stakeholders and teams to ensure maximum uptime for our MES Application and assembly lines.

Responsibilities:

Act as the primary escalation point for all IT Manufacturing IT system related concerns
Follow Site Reliability Engineering (SRE) principles
- Establish Service Level objectives, Service Level Agreements.
- Create and deploy proactive monitoring solutions using leading tools such as Dynatrace, Splunk and Grafana.
- Eliminate toil by identifying and eliminating repetitive work through automation. (scripting, system changes, etc.)
- Automate everything through InfraOps and DevOps practices including automation of server builds, print functions, and on deployments or any other product on the factory floor.
Perform Active Directory administration for manufacturing systems.
Perform Windows/Linux administrative tasks on core manufacturing IT systems
Responsible for resolving all plant IT system incidents and lead resolution or all plant critical incidents.
Work as a liaison between security, controls, networking, tooling, or any other team (internal or external) when needed to restore service or deploy changes to plant floor systems.
Reduce Mean Time to Repair (MTTR) on factory floor by creating and deploying optimized processes, training, automation, and product fixes that eliminate issues, maximize uptime and improved responsiveness.
Recommend and implement design changes to configure manufacturing systems that allow for the growth of factory expansions and ramp up to ensure system reliability.
Work with plant commissioning teams to launch factory systems.
Create and deploy workflows in tools such as slack, down time tracker, PagerDuty or ServiceNow to optimize incident response to critical downtime issues.
Work with 3rd party OEMs and suppliers to resolve incidents, patch, and upgrade systems to meet business and security needs.
Create and maintain training materials for tier 1-3 teams

Experience:

Individuals must have experience with complex automated manufacturing systems
Active Directory administration experience
Experience in Windows or Linux administration
Experience with scripting languages such as PowerShell, Ansible or other programing experience.
Understanding of IT/OT architecture with knowledge of TCP/IP. XML, SOAP, REST, XML, CIP, Tagging, OPC and other relevant protocols.
Knowledge of Docker Containers and Kubernetes.
Foundational understanding of CI/CD pipeline
Experience with GIT Lab or another repository.
Experience with ITSM products and processes
Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills.
Strong organizational skills along with demonstrated ability to manage multiple tasks
simultaneously
Knowledge of Rockwell MES is a plus.
1-3 years of experience in Manufacturing application support/development

Education:

Bachelor’s Degree in IT, Manufacturing, Engineering or equivalent experience with MES Application Support is required

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Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].