Manager, Remote Operations Center

Gridware

San Francisco, CA, United States

Posted on: 2025-05-23

Category: energy

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everyone and makes our modern economy possible. But it’s also fragile. When the grid is compromised, everything grinds to a halt, and the consequences can be dire: wildfires burn, land is destroyed, property is damaged, progress stops, and lives are lost.

Our team builds smart sensors that help utility companies to immediately detect, find, and fix outages and take steps to prevent new outages, and other related disasters, from happening at all. The need for power will only increase. We protect the grid of today while we build the grid of tomorrow.

Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in the Bay Area in northern California.

About Gridware

Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Team Overview

Gridware’s Real-Time Operations team is the first line of defense in monitoring the power grid for critical events. The team operates 24/7 to ensure the reliability of our expanding fleet of monitoring devices, rapidly detecting and classifying anomalies, and reporting critical events to customers. By leveraging analytics we continuously refine workflows, optimize decision-making, and enhance operational efficiency to scale effectively. The team plays a vital role in Gridware’s mission to create a safer, more resilient power grid.

Role Description

The Manager of the Remote Operations Center is responsible for leading a team of remote operators responsible for 24/7 real-time grid monitoring, ensuring timely detection and classification of anomalies and critical grid events. The ideal candidate will have experience as a senior member or leader of a real-time operations team, with a strong ability to manage multiple workflows and competing priorities in real-time. This role requires a blend of leadership, analytical experience, and technical skills to support the scaling of monitoring capabilities.

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Benefits

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)

Paid parental leave

Alternating day off (every other Monday)

“Off the Grid”, a two week per year paid break for all employees.

Commuter allowance

Company-paid training

Responsibilities

Lead the remote operations team and ensure timely response, classification, and escalation of events across the fleet

Refine and implement standard operating procedures across the team

Continuously train, mentor, and develop operators to enhance response capabilities

Schedule shifts and align team capacity with forecasted high-risk periods, including extreme weather events

Develop and track KPI’s to assess team performance, operational efficiency, and resolution accuracy

Create dashboards to visualize and communicate remote team performance metrics

Help foster a team culture that prioritizes staying calm under pressure

Real-Time Operations

Train in real-time operations procedures and participate in the on-call rotation as needed

Monitor real-time data streams from the fleet, investigate potential grid events, and report incidents to customer

Develop standard operating procedures to ensure consistent and accurate classification of grid events

Strategy & Analytics

Refine and enhance tooling for remote operator management and align with operations across the company

Partner with the Analytics team to develop data-driven insights to optimize process efficiency

Identify operational bottlenecks and work with the Product and Engineering teams to develop scalable solutions

Required Skills

2+ years managing or leading a real-time operations or fleet operations team

5+ years professional experience in data analysis

Experience working in a fast-paced, high-pressure environment

2+ years experience working in Python or R for data analysis

Proficiency in SQL for querying and analyzing large datasets

Experience developing dashboards in business intelligence tools like Tableau, Looker, or Power BI

Bonus Skills

Experience in grid management and energy, clean tech, or climate technology

Experience in time series analysis and working with sensor data

Experience working with real-time monitoring tools such as Grafana, Splunk, or similar

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