Manager, Order Operations

Lucid Motors

5500

Newark, CA, United States

Posted on: 2023-09-11

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are currently seeking a Manager of Order Operations to develop and maintain the Lucid order operations program and team. This person will be responsible for creating consistent and intuitive order processes to support the company’s efforts in scaling and expanding globally. They will need to maintain close cross-functional relationships to ensure vehicle build weeks are filled appropriately.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

· California (Bay Area) - $131,000 - $170,000

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

The Role

Develop and maintain a structured and scalable Order Operations program to ensure consistency of all aspects of vehicle orders, including but not limited to ensuring accurate configurations, payments and refunds

Be the primary owner of vehicle build plans, beginning with Lucid’s first product, the Air. This includes managing the assignment and reassignment of customer orders to specific build cycles

Build out a team to support the continued expansion of Lucid’s operations across new markets

Work closely with Sales, Product Planning, Demand Planning, Supply Chain, Manufacturing and Logistics to maximize potential deliveries

Work closely with Systems teams to define business requirements for Lucid’s CRM and ERP systemsWork closely with Finance, Audit and Systems teams to ensure orders and payments are appropriately reflected in all relevant systems

Manage the revenue recognition reviews on an ongoing basis

Provide operational support to business partners for ad-hoc initiatives

Oversee the operational activities of the Order Operations team, ensuring efficient and effective execution of business processes.

Manage and motivate staff to operate in an environment for meeting and exceeding company expectations

Develop KPI’s and targets for the team and provide necessary assistance to achieve said goals

Qualifications

6+ years of experience in order operations, business planning, or similar role

5+ years of experience managing teams in a Business Office administration capacity or similar.

Demonstrated experience in project management, from ideation to delivery and launch

Passion for the customer experience, and an understanding of how operational efficiencies impact said experience

Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need

Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment

Self-starter mentality and comfort working in a high energy, fast-paced environment

Exceptional organizational skills and attention to detail

Strong communication skills, both written and verbal

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