Manager, Order Operations

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Senior Director, Sales Operations

What You Will Be Doing

The Order Operations Manager will be responsible for overseeing and optimizing the end-to-end order management process. This role entails leading a team of professionals, fostering collaboration across departments, and maintaining strong relationships with customers. The ideal candidate will possess exceptional leadership skills, a deep understanding of order management systems, and the ability to navigate cross-functional dynamics effectively.

What You Will Bring to ChargePoint

• Lead, mentor, and develop a team of order operations specialists.
• Provide guidance, support, and training to ensure team members achieve performance targets and adhere to established processes.
• Foster a positive and collaborative work environment that promotes accountability, innovation, and continuous improvement.
• Develop and implement efficient and scalable order management procedures and workflows.
• Monitor order processing activities to ensure accuracy, timeliness, and compliance with company policies and industry regulations.
• Analyse order processing metrics and identify opportunities for process enhancement and optimization.
• Collaborate closely with internal stakeholders, including sales, customer service, logistics, and finance, to streamline order fulfilment processes and address any issues or bottlenecks.
• Act as a liaison between the order management team and other departments to facilitate communication, alignment, and resolution of cross-functional challenges.
• Cultivate and maintain strong relationships with key partners, including distributors, resellers, and customers.
  Serve as the primary point of contact for escalations.
• Identify opportunities to automate manual processes and enhance system capabilities to improve order management efficiency and accuracy.
• Proactively address customer feedback and deliver exceptional service experiences.
• Ability to work across time zones in India, Europe, and USA (California)

Requirements

• Bachelor's degree in business administration, or a related field; master's degree preferred.
  Proven experience (10 years) in order management or a similar role, with a track record of leadership and achievement.
• Strong analytical skills and attention to detail, with the ability to analyze data, draw insights, and make data-driven decisions.
• Excellent interpersonal, communication, and negotiation skills, with the ability to effectively collaborate and influence stakeholders at all levels.
• Proficiency in NetSuite ERP and CRM Salesforce, Opportunities, Quotes, Orders and Microsoft Office Suite.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with a sense of urgency and professionalism.

Location

India - Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.