IT Support Technician

Job Summary 

This IT Support Technician will provide primary technical support to both onsite and remote users of our  organization. The position will be responsible for resolving issues related to hardware, software and  networking services in person, via telephone, or electronically. This role is responsible for answering  questions, researching solutions and providing technology training. The position will also be responsible  for setting up computers, both PCs and Macs and work on minor repairs to IT equipment. 

Responsibilities: 

• Setup and deployment of new computer equipment for both PC and Mac OS environments.
• Provide support and services during initial setup and orientation to new employees.
• Provide technical assistance to staff concerning the use of computer hardware and software,  including applications, operating systems, printing, and hardware installation. 
• Maintain computer, hardware equipment, software inventory, and licensing inventory.
• Respond in a timely manner and maintain service tracking of Help Desk tickets. ∉ Complete tasks assigned through the ticket tracking system with analysis on trends of  reoccurring issues. 
• Create, terminate and manage user account systems on various cloud-based software solutions.
• Set up equipment for employee use to ensure proper installation of hardware, operating  systems, or appropriate software. 
• Install and perform minor repairs to hardware, software, or peripheral equipment, following  design or installation specifications. 
• Deployment and maintenance of Audio/Video systems.
• Conduct evaluations of software or hardware and recommend improvements or upgrades. 
• Develop training materials and procedures to train users in the proper use of hardware or  software. 
• Refer major hardware or software problems or defective products to vendors or technicians for  service. 

Qualifications: 

• 5+ years of experience in a customer-facing and technical support role.
• Associate’s degree in computer science or any Technology discipline preferred.

  Relevant certifications (Network+, A+, MS-900, AZ-104, etc.) are acceptable in lieu of a  college degree. 

• Experience with Google Workspace, Slack, Office 365, or similar tools required.
• Proven ability to effectively interact with end-users in identifying and resolving technical issues. 
• A passion for customer service and technology with exceptional end-user support. 
• Must have advanced level knowledge of PC hardware and software operations.  
• Knowledge of installing Audio/Video systems, security cameras, intercom/paging systems, installing projectors, TV's, speakers, amplifiers, etc. is preferred. 
• Must be willing to attend advanced training in software, hardware, systems, security, & networking. 
• Excellent written and verbal communication skills.

MycoWorks offers world class benefits and compensation programs to support the health, well-being and financial empowerment of our employees. Our benefits include:

• Medical, Vision and Dental plans at no cost to employees
• Equity
• Optional insurance coverage for partners and dependents
• FSA Accounts
• Free Personal Health Advocate
• Generous PTO policy
• Paid parental leave
• Paid holidays beyond the traditional
• 401(k) program

MycoWorks may contact you via text message regarding your application for this or similar opportunities. You can always text STOP to opt out.

This employment is contingent upon receiving applicable background check results, including drug screening, that meet standards based upon the job duties and business necessity, as well as passing a degree or license verification required for the position.