Inventory Officer - eMobility

M-KOPA is a fintech and digital financial services company that provides smartphones and a range of financial products to everyday earners across sub-Saharan Africa, operating in Ghana, Kenya, Nigeria, South Africa, and Uganda. The company uses an asset-financing model that allows customers to make an initial deposit on a smartphone and then pay it off through affordable daily, weekly, or monthly installments, building a credit history in the process. This approach has enabled M-KOPA to serve over 10 million customers and unlock more than $2 billion in credit for individuals who are largely excluded from traditional financial systems. M-KOPA's suite of services extends beyond device ownership to include digital loans, health insurance, device protection, and affordable data bundles, all designed to expand economic opportunity for low-income populations. The company also operates a large network of over 35,000 sales agents, many of whom are themselves beneficiaries of the economic empowerment model M-KOPA promotes. M-KOPA has been recognized among the world's top fintech companies and continues to scale its impact across the African continent. While M-KOPA is primarily categorized as a fintech company, its roots are in the renewable energy and pay-as-you-go solar sector, where it pioneered off-grid solar solutions for underserved communities before expanding into smartphones and broader financial services. This evolution reflects the company's enduring mission to connect underserved populations to transformative technologies and financial tools that improve quality of life and drive sustainable economic inclusion.

We are looking for a Mobility Inventory Officer to own the accurate tracking, receipt, movement, and system recording of all mobility inventory as we continue to scale our Mobility division across Kenya.

"This role is the operational backbone of stock accuracy at M-KOPA Mobility, ensuring every unit, serial number, and battery is correctly captured in real time across all systems, and that stock data is always clean, auditable, and current. If you're a detail-obsessed inventory professional with hands-on ERP experience and a high ownership mindset, this role is for you."

About Us

M-KOPA's Mobility division is transforming urban transport by making electric motorcycles accessible and affordable for everyday Kenyans. Our operations team keeps the stock engine running; from receiving units off OEM delivery trucks to managing refurbishment flows and retail replenishment across our network. You'll work closely with the Inventory Team Lead, Finance, Retail, Product, Customer Care, and Customer Performance teams in a fast-paced, high-volume environment where accuracy at the serial number level genuinely matters.

What You'll Do

• Receiving and verifying all incoming stock from OEMs; physically counting units and reconciling against Purchase Orders, delivery notes, and accompanying documentation before acceptance, and receipting all inbound stock in D365 with serial numbers, chassis numbers, and item codes captured accurately and without delay

• Processing outbound stock issues, transfers, returns, and adjustments through D365 and Zoho CRM, and preparing all outbound documentation including transfer notes, delivery documentation, and dispatch confirmations

• Ensuring all stock movements; inbound, outbound, interbranch transfers, returns, and adjustments are updated in real time across D365 and Zoho, targeting a minimum stock accuracy of ≥99%

• Conducting regular cycle counts and supporting monthly full physical stock takes, submitting variance reports within agreed SLAs, and performing root-cause analysis on recurring stock discrepancies

• Managing all stock returns including batteries receiving, assessing, and recording returned units by condition, and overseeing the full refurbishment lifecycle from return receipt through quality assessment to re-entry into available stock

• Managing free trial and loaner bike inventory, tracking allocation, return dates, condition, and system status for all units in this category

• Ensuring timely and accurate receipting of all Purchase Orders in D365 and maintaining complete inventory transaction documentation including goods received notes, delivery notes, transfer records, variance reports, and reconciliation schedules

• Reporting daily on stock movements, variances, and open items, generating and analysing inventory reports from the ERP, and recommending process improvements to enhance accuracy and operational efficiency

• Supporting Finance with monthly stock reconciliations, maintaining audit-ready records, and participating in internal and external audits

This is an on-site role based in Nairobi and Mombasa. You will be reporting to the Inventory Manager.

Expertise

• A Bachelor's degree or Diploma in Supply Chain Management, Business Administration, Engineering, or a related field

• 2–4 years of experience in inventory management, stock control, or a related operations role

• Practical, hands-on experience using an ERP system; Microsoft Dynamics 365 (D365) strongly preferred

• Proficiency in Microsoft Excel and inventory reporting

• Solid understanding of inventory control principles including FIFO, serial and batch tracking, cycle counting methodology, and stock valuation basics

• Exceptional attention to detail; able to catch and resolve discrepancies at the serial number and unit level before they compound

• Nice to have: experience in the automotive, electric vehicle, or mobility sector; familiarity with Zoho CRM

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.