Integrated CX Solutions Manager - North America

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software, and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities, and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

The Manager, Integrated CX Solutions will work with internal and external stakeholders to ensure the development of product solutions that meet the needs of CX customers and delivery teams.  The Integrated CX Solutions Manager will closely manage, control and report on the status of the overall systems portfolio and roadmap according to business goals and quarterly OKRs.  In addition to product and systems development responsibilities, the CX Solutions Manager will act as product owner for various customer facing and internal initiatives.  This role requires traveling approximately 20% of the time.

Job Description

• Act as primary product owner for select CX initiatives supporting the optimization or operationalization of CX service products
• Manage comprehensive roadmap, release plans, and sprint backlogs, ensuring that the teams are working towards delivering value to the organization and the customer
• Work closely with UX/UI designers to ensure product design meets customer needs and brand standards
• Collaborate with functional CX teams and cross-functional teams to define, prioritize and implement systems tools, product features and enhancements
• Oversee solutions development stages for on time delivery and manage backlog and prioritize features based on customer feedback and business goals
• Provide project management coordination and support for technology and new process deployments
• Operationalise  program workflows and processes in accordance with program policies, deliverables, and KPIs
• Create and deliver customer and internal program and solution performance reports in multiple levels of detail and various periodicities
• Organize daily activities based on the goals of the organization and key customer needs

Required Experience

• Bachelor’s degree in a computer science, business or technology related field.
• Preferred Electric Vehicle / Solar industry background in education or experience
• Minimum 7 years’ experience in a consultative role implementing products and solutions
• Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating.
• Strong knowledge of Salesforce Service Cloud & Experience Cloud, CRM, LMS, Netsuite, systems
• Demonstrated skills in process modeling, requirements definition, data mapping, UAT
• Demonstrated experience in developing and delivering user and systems training
• Strong knowledge of Agile methodology, principles, and practices. Expertise in Jira and Confluence preferred.
• Ability to multitask and prioritize projects to meet deadlines
• Excellent verbal and written communication skills
• Strong interpersonal and communication skills

Location:  

Remote, Candidates must reside in the US

ChargePoint is committed to fair and equitable compensation practices.

The targeted US salary range for roles at this operating level is $47,250 to $99,500. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.