HVAC Senior Service Technician

Dandelion is looking for an HVAC Senior Service Technician to join our team! You will serve as Dandelion’s first line of defense to improve quality, customer satisfaction and installation productivity. You will also be responsible for field activities related to the installation, service, repair and maintenance of geothermal heat pump systems installed by Dandelion and their installation partners. In this role, you will be joining a fast growing team looking to bring scale to the geothermal heat pump industry. 

Key Responsibilities:

• Field service: perform on-site diagnostics, troubleshooting, and root cause analysis: Service and repair installed system fleet, which includes refrigeration systems, pump/circulator service and replacement, electrical work (both high and low voltage), plumbing (HDPE, PEX, copper), etc. 
• Installation support: provide field and phone support for installation crews to troubleshoot installations, improve installation quality
• Technician support: act as a mention/leader  to provide field, phone, and in person support for technicians working through challenging issues. Follow up with technicians post service visits to ensure customer issues have been resolved.
• Communication: provide on-the-ground insight to the Dandelion engineering team to help build better software and heat pumps
• Schedule: normal business hours with flexibility to be on-call and available nights/weekends, as required

About You:

• 5 - 10 years hands on residential HVAC experience, preferably as a service technician 
• Technical aptitude to perform maintenance, service, and troubleshoot  challenging projects HVAC equipment
• Independently identify root cause of issues, write scopes of work, create material list, and carry out project execution
• EPA Universal Certification is preferred
• Electrical and mechanical diagnostic skills
• Excellent communicator with exemplary customer service skills
• Experience with geothermal ground heat exchanger installation a plus
• Experience interesting Manual J and Manual is a plus 
• Because the job requires driving to our clients, you must possess a valid driver’s license with a safe and satisfactory driver history.

Benefits/Perks:

• Health/Dental/Vision insurance
• 401k plan
• Stock/Equity options
• Paid Sick and Vacation time (PTO)
• 40-hour workweek, overtime available
• Training support including on-the-job and virtual/online-based courses

You’ll love working at Dandelion because:

We’re solving the world’s hardest problems. You’ll have the opportunity to pioneer renewable heating and cooling from the ground-up (literally). There’s no established playbook for fighting climate change, so your work will be messy, challenging, and build a better, cleaner world.

We’re good people. It sounds simple, and it is. We are passionate, vision-driven, low-ego, and treat one another with kindness and respect. We challenge ideas here, not people.

We hold each other accountable. We celebrate our wins and learn from our losses. We’re honest, realistic, and transparent across all areas of the business, every day -- not just at our monthly all-hands meeting.

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Since spinning out of Google X in 2017, Dandelion Energy has been an energy innovation company working to electrify home heating. We create and install geothermal heat pumps to replace fossil-fueled furnaces and boilers. We’ve grown into an organization of over 100 employees and have become the largest residential geothermal heat pump installation company in the United States. Our carbon impact to date is the equivalent to taking over 25,000 cars off the road... and that impact is accelerating with our growth!

Our cross-disciplinary team consists of experts in geothermal, drilling, heat pump software engineering, HVAC installation, solar and solar financing, behavioral economics, and high-growth operations amongst other backgrounds. With the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding. We are working to create a wholesale shift in how people heat and cool their homes — join us!