Head of IT Product Management (Sales, Service, and Commerce Applications)

Lucid Motors

5500

Newark, CA, United States

Posted on: 2023-09-11

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Head of Product Management in the Information Technology (IT) is a senior leadership position reporting to Head of IT Sales, Service and Commerce Applications will oversee a substantial product management team. This key role is responsible for overseeing the strategic planning, development, and management of the Direct-to-Consumer (D2C) and B2B product portfolio for Sales, Customer Service and Commerce Applications used by Lucid to enable business teams across North America, EMEA and Middle East.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

· California (Bay Area) - $192,000-$275,000

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Responsibilities:

Strategy and Vision: Develop and communicate a clear product strategy and vision aligned with the company's overall goals and objectives. Define product roadmaps and prioritize feature development based on market trends, customer needs, and business opportunities.

Team Management: Build and lead a team of product managers, providing guidance, mentorship, and support in their day-to-day activities. Foster a collaborative and innovative environment, promoting professional growth and ensuring the team's alignment with company goals.

Stakeholder Engagement: Collaborate closely with key stakeholders, such as executives, marketing teams, sales teams, and customers, to understand their needs, gather input, and incorporate feedback into product strategies and plans. Effectively communicate overall department product vision, features, and benefits to internal and external stakeholders.

Product Performance and Metrics: Define and build process to track key product performance metrics, such as revenue, market share, customer satisfaction, and product adoption. Ensure this process use data-driven insights to evaluate product success, identify areas for improvement, and make informed decisions regarding product enhancements or pivots.

Market and Competitive Analysis: Stay up-to-date with market trends, industry innovations, and competitor activities to identify potential opportunities or threats. Conduct competitive analysis and benchmarking to ensure the company's products remain competitive and address customer needs effectively.

Collaboration and Cross-functional Leadership: Work closely with cross-functional teams, including engineering, design, marketing, sales, and customer support, to ensure smooth coordination and execution of product strategies. Foster a culture of collaboration and establish effective communication channels to facilitate cross-functional alignment.

Product Evangelism: Serve as a product evangelist, promoting the company's products internally and externally. Conduct product demonstrations, participate in industry events, and engage with customers and partners to build relationships and generate excitement around the products.

Budgeting and Resource Allocation: Collaborate with the finance department to develop product budgets and forecasts. Optimize resource allocation and prioritize investments based on strategic objectives, market opportunities, and return on investment.

Risk Management: Identify and mitigate risks associated with product development and launches. Proactively address issues, resolve conflicts, and make tough decisions to ensure successful product outcomes.

Qualifications:

15 years of progressive product management leadership experience, providing product outlook and roadmaps, and directing product launches

8+ years of domain experience building product for B2C sales, customer service and e-commerce use cases for retail and/or B2B fleet customers.

8+ years of experience hiring, managing and growing product management teams of significant size – 15+ individuals

Bachelor's degree in business, computer science, or a related field

Preferred:

Experience in Automotive industry is a plus

Experience with Salesforce or other SaaS platforms

Excellent communication skills, proactive attitude, want to take responsibility for your decisions and go the extra mile when needed

Strong understanding of IT systems and software development methodologies, and a deep understanding of market dynamics and customer needs in the IT industry

Strong understanding of e-commerce business models, industry trends, and customer needs.

Familiarity with agile development methodologies and product management frameworks.

Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Knowledge of web analytics tools and experience in leveraging data to drive product decisions.

Strong attention to detail and ability to think strategically while also being able to dive into tactical execution.

A passion for e-commerce and a customer-centric mindset.

Ability to adapt to a fast-paced and dynamic work environment.

Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.

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