Head of Insulation Support Services

Octopus Energy

3800

United Kingdom, Remote, United Kingdom

Posted on: 2023-12-29

Category: energy

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Octopus Energy ECO are currently insulating homes across the UK, and with that comes the need for a great support services function to assist with delivering a world class service to all of our customers.

Within this role, you lead the growth of our support services, ensuring it fits in with our strategic visions. The right person will be able to ensure all areas of the ECO Installation team can run seamlessly and to its goals, whilst working collaboratively with the wider team across Octopus Energy.

As our teams develop, the Head of Insulation Support Services will be focused on developing all staff to be on the same wavelength, with a focus on providing customers with the best service in the industry.

At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry-leading field force delivers the outrageous experience Octopus Energy customers love and expect.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

You’ll work as part of the Senior Management team to develop the in house installation area to meet the vision and strategy of Octopus Energy ECO

You will be responsible for quality and performance of direct reports as well as the staff that complete submissions for ECO through to billing Customers when they are able to pay for insulation

You will be leading from the front and displaying a true Octopus ethos and personality

You’ll learn about new technologies and get awesome training to give you the skills to assist your teams of Insulation Installers from day one

You’ll use your knowledge and experience of being organised, innovative and having a thirst for knowledge as well as history of delivering targets and working as part of a team

Planning and communicating with your team and customers

Problem Solve - nothing is insurmountable - you’ll anticipate problems and find solutions quickly and efficiently.

What you'll need

You’ll be an experienced manager of people and have good organisational skills

Be able to demonstrate a good knowledge of how to deliver a great service and meet strategic KPIs

A laser customer focus - communication is key

A proactive, ‘can do’ attitude - we’ll do everything to make the customer experience perfect

A keen eye for detail and problem-solving skills

Flexibility as occasional travel will be needed

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

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