Field Service Specialist - DACH

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

What You Will Be Doing

The Field Service Specialist home & mobility solutions will manage the day-to-day tasks and projects with external installation and service partners regarding home charging solutions. He or she provides escalated support to internal and external customers for all ChargePoint installation and service partners, and their related home jobs/projects. This includes daily ticket updating, project tracking/reporting, resource allocation, and escalations where needed.  This position requires the ability to take initiative, research and solve problems, independently and in collaboration with other teams.  This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.

What You Will Bring to ChargePoint

• Responsible for managing day to day installation and service projects specific to external installation and service partners or aggregators of external installation and service partners.
• Collaborates with Support management and other internal company resources to respond and resolve installation and service issues.
• Responsible for and contributing to successful completion of assigned jobs/projects and program objectives.
• Manages daily intake of jobs/projects and escalated issues via Salesforce.
• Pro-actively acts on, communicates and resolves issues in a timely manner to and with internal and external resources, including customers.
• Adheres to clearly defined responsibilities and accountabilities for key program/project roles.
• Develop, maintain, and report progress/resolution on an as needed basis, per leadership needs.
• Works closely with numerous business partners including technology, learning, contact center leaders and others to report, respond and resolve issues.
• Maintain internal/external established service levels.
• Develop daily, weekly and monthly status reports for management as required.

Requirements

• Excellent project management skills, including the ability to prioritize work and meet deadlines. Electrotechnical knowledge is a plus.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• 3+ years’ experience in an installation, construction or project environment focused on service, support, project management or installation with increasing responsibilities.
• Demonstrated skills in leadership and managing multiple related projects simultaneously to ensure the growth and success of ChargePoint.
• Strong knowledge of Microsoft Office products, familiar with Salesforce a plus.
• Excellent interpersonal, communication, leadership, problem solving and analytical skills.
• Pro-active, getting things done mentality.
• Experience working in a team-oriented, collaborative environment.
• Ability to multitask and prioritize projects to meet deadlines.
• Possess a customer and partner service mentality.
• Excellent verbal and written communication skills.
• Mandatory languages: English and German
• Other duties as assigned or needed.

Location

Germany

ChargePoint is committed to fair and equitable compensation practices.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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