Field Service Engineer

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.

For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.

 

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

ABOUT THE POSITION:

The primary purpose of the Field Services Engineer (FSE) is to act as the primary liaison with a customer and ensure assigned Projects have high availability. The FSE is responsible for owning all customer concerns and maintenance activities for a Project including responsive reactive maintenance and planned preventive maintenance while managing third party contractors.

As the Field Services Engineer, you will:

· Own large scale energy storage sites and prime owner of customer relationship. Operate as primary point of contact for all customer needs.

· Own Safety culture and ensure safety is a priority during maintenance.

· Own timely reactive and preventive maintenance activities coordinated with the customer. Provide onsite diagnostic, troubleshooting and hands-on technical support.

· Actively identify and own process improvements to our growing service organization to reduce costs, improve reliability and improve quality of our services.

· Manage 3rd party service contractors.

· Maintain accurate records of all site activity and create professional service reports.

· Successfully work with internal peers to improve product reliability and reduce service costs. Coordinate with Remote Monitoring Operations (ie. Ideas for improved remote monitoring tools/data), Installation team (ie. Ideas for improved installation quality) and Engineering teams (ie. Ideas to improve product reliability/serviceability).

· Lead efforts to improve service costs within our team and responsibilities.

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