Field Service Booker, Warranty Administrator, Southeast Region

Lucid Motors

5500

West Palm Beach, FL, United States

Posted on: 2022-12-14

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid Motors is seeking a motivated and experienced Field Service Booker/Warranty Administrator for the Service Organization. This role will provide a wide range of administrative, and service support duties involving work order repair claims and warranties. An ideal candidate would be an automotive and detail-oriented individual that will be responsible for coding, gathering supporting documents, maintaining claim accuracy and level of claim detail with the goal of driving quality improvement initiatives.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

The Role:

Accurately code Pre-Delivery and Post-Delivery work orders in Lucid’s Data Management System including but not limited to job codes, pay types, causal parts, and labor operation codes.

Review and correct all claims to ensure the information provided accurately depicts the client’s concern and the details surrounding the diagnosis and repair.

Validate that all documentation to support the repair is included with each claim.

Ensure all required authorizations are present as outlined in the warranty policy and procedures manual.

Review Pre-Delivery and Post-Delivery concern, cause and correction fields for errors and correct as necessary.

Verify that all required open service campaigns are documented on every vehicle.

Validate warranty coverage for repairs performed in compliance with warranty policy and procedures.

Monitor, follow up, and reconcile service accounts to collect any outstanding claim payments.

Review and provide feedback to improve the quality of claim detail to support quality and engineering teams.