Rivian

United States, California, Irvine, United States

Posted on: 2022-08-10

Category: emobility

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

EUC Engineer - MAC

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Mac devices in accordance with enterprise-level best practices
• Use Jamf Pro as the primary management system to ensure a consistent and secure environment
• Create custom scripts as required to maintain and modify Mac configuration
• Formulate packages for software distribution and patching
• Execute a Modern Desktop Management strategy that meets the business needs of a modern and rapidly growing organization to deliver consistent, secure, and scalable end-user services
• Use multiple security systems to identify, investigate and remediate security concerns within a cross-team vulnerability management program
• Work directly with end users and business unit contacts in order to identify areas of improvement
• Ensure software updates don’t negatively impact critical business applications or user experience.
• Provide the last line of defense for end-user compute support within IT
• Manage enterprise systems and leverage your scripting skills to automate activities
• Develop and maintain End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with members of the information security, network, and cloud teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedures
• Document standards and provide on-going training to more junior members of the deskside support and ServiceDesk teams
• Look to continually improve all aspects of the deskside engineering and end-user experience

This is what you’ll need:

Minimum Qualifications:
• At least 3 years (or relative) in a Systems or Desktop Engineering role, where you learned the nuances of IT Administration
• Bachelor’s is preferred for this position
• Experience with: ConfigMgr (SCCM), Jamf (Casper), Active Directory,  Application and Desktop Virtualization (VDIs), Mobile Device and Applications Management (MDM/MAM), Windows/OS Migration/Upgrades, Office365 Suite Support, Level 3 escalation support, DNS, NTP, DHCP, LDAP, wired and wireless networking
• Expertise in complex software configuration for standard and specialized software
• Experience in monitoring End User Computing operations and providing metrics

 

Preferred Qualifications: 
• 2+ years of scripting experience such as Python, Bash, Powershell, or other automation tools
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
• Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

• Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
• Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets

Location: Irvine and Palo Alto

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.