Energy Support Social Worker

Octopus Energy

3800

Leicester, UK, United Kingdom

Posted on: 2023-01-20

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We’re looking for a passionate, empathetic and experienced Social Worker to join our team to help customers that may have found themselves struggling to keep on top of bills.

Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in difficulty. As an Energy Support Social Worker, you’ll use your skills and experience to help vulnerable customers deal with a broad range of situations and help them to keep on top of their energy bills. You’ll manage your own cases and see them through to an agreeable outcome that works for the customer and Octopus Energy.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Work with a range of vulnerable customers to schedule and conduct assessments (over the phone and in person) to build a detailed understanding of the customers situation

Assess the customers scale of vulnerability and ability to pay and make recommendations on the best course of action

Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available

Carry out customer follow-ups so that individual cases can be followed through to resolution

Work with other agencies and where appropriate, make relevant referrals

Keep updated with industry best practices and regulatory guidelines

Periodic attendance to the office (Leicester)

What you'll need

Social Work Degree or equivalent and be registered with Social Work England

We’re looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes outcomes

Be comfortable using your Social Worker skills and apply them to a new industry and situations

Be a driver with access to a car / comfortable travelling to different locations

A fast learner that has a meticulous to detail

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

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