Energy Support Social Worker (12 month FTC)

Octopus Energy

3800

Leicester (GB), United Kingdom

Posted on: 2025-06-24

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We’re looking for a passionate, empathetic and experienced Social Worker to join our team to help support both customers and colleagues. The role is primarily office based in order to ensure support to our customers and team members is available when needed.

Octopus is working with a range of customers who come to us from diverse backgrounds and with a unique range of needs. Our energy specialists, who speak every day with our customers, are managing a range of complex, often challenging, conversations and situations.

We are looking for a qualified social worker with significant experience of working in a fast paced environment. Who is comfortable with the unknown and with approaching each situation with curiosity and empathy. We want a social worker who is approachable and who is keen to support our energy specialists, who will in turn will be supporting our customers.

What you'll do:

Work with a range of customers who have various needs. There will be an expectation to conduct assessments and support plans and refer to local authorities where appropriate, ensuring we are recognising any safeguarding concerns.

Conduct needs assessment and therefore consider their ability to pay and make recommendations on the best course of action of how to support this customer best.

Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available.

Carry out customer follow-ups so that individual cases can be followed through to resolution Work with other agencies and where appropriate, make relevant referrals

Keep updated with industry best practices and regulatory guidelines.

Offer ongoing dynamic support to our energy specialists

Contract will be office based.

What you'll need:

Registration with Social Work England

A Social Work degree and ideally around 5 years’ post-qualifying experience

Completion of your ASYE

Experience in adult social care, bonus points if you’ve worked in a mental health team

(Nice to have!) A Practice Educator qualification

(Even nicer to have!) Experience as an Approved Mental Health Practitioner (AMHP)

Confidence using your social work skills in new, sometimes complex situations

A warm, collaborative approach and the ability to build trust and tailor support

A willingness to travel occasionally to different locations

Why else you'll love it here 💚:

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

🎁 Visit our UK perks hub - Octopus Employee Benefits

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