Energy Specialist - UK Support

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Octopus Energy is on a mission to make a great, green dent in the universe. As the UK’s #1 energy supplier and a certified B Corp, we're building a global movement to drive radical decarbonisation and transform customer service. We're creating a workplace where individuality is celebrated, and we want you to be a part of it.

This is not your average contact centre job. Based in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion. For the first six months, you’ll work on-site Monday to Friday, immersing yourself in our unique culture and learning everything you need to succeed in the energy industry. You'll be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. The customers you will be supporting are in the UK and therefore we are primarily email-based, however, calls may be required.

Take Ownership: Provide empathetic, human-centric support, taking full responsibility for customer issues—from billing and smart meter queries to complex problem-solving.

Innovate & Improve: Use your creativity to find solutions, challenge the status quo, and contribute your ideas to continuously improve our customer experience.

Help Those in Need: Assist vulnerable customers with the care and thoughtfulness they deserve.

Grow with Us: As you master the role, you'll identify areas you're passionate about and develop specialised expertise. Your growth is our priority.

Make an Impact: Every day, you’ll be working with passionate, like-minded people to help accelerate the world's transition to a greener, fairer energy system.

Experience Our Unique Culture: We are a diverse team of authentic people who work with freedom and responsibility. You'll be trusted to do the right thing and be yourself, adding your unique perspective to our dry-stone wall.

Uncommon Perks & Opportunities: Beyond a competitive salary, you’ll be included in our Equity Option Scheme (everyone owns a piece of the business!). For top performers, we offer career-defining opportunities to work flexibly or even travel and relocate to our UK offices and beyond.

- Are obsessed with providing outrageously good customer experiences.

- Love creative problem-solving and thinking outside the box.

- Are adaptable, resilient, and thrive in a fast-paced environment.

- Are a strong team player and want to contribute to a supportive culture.

- Bring their full, authentic selves to work every day.

- No prior energy experience is required. We’re more interested in your passion for people and problem-solving. Whether you’re in retail, hospitality, or another service-oriented field, we'll give you everything you need to succeed.

Initial Chat: A relaxed conversation to get to know you better and see if Octopus Energy is a good fit for you.

Discovery Day: You’ll be invited to a Discovery Day with other candidates, where you’ll participate in interactive team activities, explore the role, and meet some of the team firsthand.

Final Interview: A one-on-one interview with an Operations Manager and Team Leader on-site to dive deeper into your skills and fit for the role.

We will be starting training in September for our new teams! We can't wait to have you on board and start making a difference together.