Energy Specialist - Octopus Energy New Zealand

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Becoming a customer champion: You'll be the first point of contact for new customers, guiding them with expertise and helping them find the perfect energy plan. 

Solving problems with flair: From that first chat to resolving complex queries, you'll provide end-to-end customer support, always aiming for a first-call resolution.

Navigating the nitty-gritty: You'll confidently manage and raise meter jobs, working directly with meter operators and network companies to keep things flowing smoothly.

Mastering and evolving our tech: You'll accurately manage customer information and outcomes across our intuitive, innovative systems. Because we're still growing, your suggestions for improving our systems and processes are truly encouraged – you'll help us build something amazing!

Teamwork makes the dream work: Collaborating seamlessly with your awesome teammates to ensure every customer's journey is a delight.

Championing our values: Engaging with Octopus's commitment to a safe and positive workplace where everyone thrives.

You're a people person who genuinely loves to help, with a knack for turning complex problems into simple solutions. Confident, adaptable, and ready to thrive in a fast-paced, innovative environment, you're someone who gets a real buzz from making customers happy and ensuring operational excellence. You're also curious about how technology can enhance customer experience and efficiency, and excited by the chance to contribute to process improvements.

1-2+ years of experience in a dynamic customer-facing role (contact centre or service).

Experience in the New Zealand electricity industry is highly valued. You'll have a good understanding of common customer interactions, such as switching, raising metering jobs, and other operational tasks.

Exceptional communication skills, both written and verbal – you can connect with anyone!

Computer literacy and a keen ability to pick up and champion new systems quickly.

Resilience, adaptability, and a proactive, can-do mindset – you see challenges as opportunities.

A structured and organised approach to your work – you get things done efficiently.

We're all about empowering our team. While our systems are constantly evolving as we innovate, we'll provide robust training and ongoing support to help you shine and grow with us. If you're passionate about delivering an unparalleled customer experience, keen to embrace and explore new tech, and want to grow your career with an inclusive, forward-thinking, and genuinely supportive team, we'd love to chat!