Energy Specialist

Octopus Energy

4300

Wellington (NZ), New Zealand

Posted on: 2025-11-20

Category: energy

Apply now

Please let Octopus Energy know you found this job on Work in Green. This will help us grow!

Apply to job

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion.

We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills.

This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service.

Availability: Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.

Salary: starting from $55,500

What you'll do...

Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email.

Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.

Be comfortable answering enquiries in volume: you're taking customers on a journey of discovery

Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.

Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve.

Master the Octopus Platform: Become an expert in our award-winning Kraken platform.

Grow and Specialise: Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.

What you'll need...

Customer Obsession: Honest, focused, and committed to providing outrageously good customer experiences.

Problem-Solving Skills: Love for creative problem-solving and thinking outside the box to resolve issues effectively.

Adaptability & Resilience: Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn and grow

Team Player Mentality: A strong desire to contribute positively to a supportive and collaborative team culture.

Service-Oriented Background (Desirable): Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people skills.

💚 Why join us...

Make an Impact: Every day, you’ll be working with passionate, like-minded people to help accelerate the world's transition to a greener, fairer energy system.

Experience Our Unique Culture: We are a diverse team of authentic people who work with freedom and responsibility. You'll be trusted to do the right thing and be yourself, adding your unique perspective to our dry-stone wall.

Uncommon Perks & Opportunities: Beyond a competitive salary, you’ll be included in our Equity Option Scheme (everyone owns a piece of the business!). For top performers, we offer career-defining opportunities to work flexibly or even travel and relocate to our UK offices and beyond.

11073 Energy jobs

Similar climate jobs

These are some of our top picks for great climate jobs on Work in Green.

View all jobs

United States

Senior Technical Program Manager

Rondo Energy

140

Full time

Full time

Octopus Energy

4300

Full time

Energy