Electric Vehicles Customer Operations Specialist

Number of employees

3800

Brighton, UK, United Kingdom

Posted on: 2023-03-08

Category: energy

Apply now

Please let Octopus Energy know you found this job on Work in Green. This will help us grow!

Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.


We are looking for an Electric Vehicles Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. Our mission is to drive sustainable change and provide our customers with fair pricing and a fantastic experience. We do this by bringing together great offers on electric vehicles and everything needed to go with them: chargepoint installations for home and businesses, energy tariffs designed for EV drivers, and a free VIP support service from vehicle selection to each electric journey. 


This customer focused role will be responsible for ensuring that customers who have signed up to our Salary Sacrifice Scheme have delightful, memorable experiences. You’ll be customer obsessed, managing their journeys from contracting right through to car delivery and after, escalating issues where needed. You’ll also need to be comfortable speaking with customers over the phone and be able to problem solve to ensure that customers enjoy a smooth transition to their new EV. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.


This is the chance to join one of the UK’s most exciting start-ups. If this sounds exciting and you have a genuine passion for customer experience and what we're doing then we'd love to hear from you.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
  • Visit our perks hub - Octopus Employee Benefits
  • Similar climate jobs

    These are some of our top picks for great climate jobs on Work in Green.

    View all jobs
    Octopus Energy logo
    France
    Octopus Energy logo
    United Kingdom
    Antora Energy logo
    United States
    Natron Energy logo
    United States
    Natron Energy logo
    United States

    479 Energy jobs at Octopus Energy

    Octopus Energy is hiring Team Lead Commercial B2C F/H,Chef·fe d'équipe ventes terrain B2C,Solar PV & Heat Pump Design Engineers, and more.

    View all jobs at Octopus Energy
    Octopus Energy logo
    France
    Octopus Energy logo
    United Kingdom
    Octopus Energy logo
    United Kingdom
    Number of employees

    3800

    Full time
    Energy
    Octopus Energy logo
    United Kingdom
    Octopus Energy logo
    Italy
    Number of employees

    3800

    Full time
    Energy