Director, Solutions Delivery

Who We Are 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking an innovative and accomplished Director of Solutions Delivery to lead a talented team in designing and delivering impactful technical solutions for our commercial customers. This role blends technical acumen, leadership, and project management expertise to oversee a diverse portfolio of complex projects, ensuring profitability, customer satisfaction, and long-term success.

The ideal candidate will have a robust understanding of the energy industry, expertise in API-based integrations and data analytics, and a demonstrated ability to lead teams while collaborating effectively across departments. Success in this role requires an exceptional ability to understand customer business needs, craft solutions that deliver measurable value, and communicate confidently with both technical teams and executive stakeholders.

You will work closely with Commercial Sales, Account Management, Solutions Engineering, and subject matter experts (SMEs) to align multi-faceted solutions to clearly defined business goals. You will also play a key role in preparing client-facing documentation, defining requirements, communicating project progress, and delivering results directly to client stakeholders.

This role is an incredible opportunity to shape the future of solutions delivery in an industry that’s transforming the way businesses optimize energy use. If you thrive in a collaborative, fast-paced environment and have a passion for solving complex challenges while delivering value to customers, we’d love to hear from you.

This position will require flexibility to work outside of standard business hours to accommodate global collaboration. Candidates must be comfortable working across multiple time zones, with a focus on Eastern Standard Time (EST) for key meetings. Arcadia is open to fully remote candidates who are based in the US and employees have access to co-working spaces.

#LI-REMOTE

What you'll do:

Lead and Develop the Solutions Delivery Team

• Build and mentor a high-performing team to execute complex technical projects.
• Foster a culture of excellence, accountability, and growth through ongoing process improvements and team development.

Manage and Deliver Technical Projects

• Oversee the full project lifecycle, from scoping and planning to execution and delivery, ensuring projects meet timelines, budgets, and quality standards.
• Collaborate with cross-functional teams to translate business requirements into actionable technical solutions.
• Ensure projects are completed on time, within budget, and meet quality standards.

Ensure Portfolio Profitability

• Monitor project profitability across the Professional Services portfolio, identifying areas for improvement.
• Balance project prioritization with team and organizational capacity to maximize impact.
• Support go-to-market initiatives by identifying opportunities to increase revenue and customer satisfaction.

Promote Cross-Functional Collaboration

• Work closely with Sales, Engineering, and Product teams to integrate solutions with broader company strategies.
• Align delivery efforts with the company’s technical and commercial goals.

Champion Continuous Improvement

• Leverage analytical insights and industry trends to refine solutions delivery practices and processes.
• Optimize resource allocation and project execution strategies to enhance team and customer success.

What will help you succeed:

Must-haves:

Leadership and Strategic Vision

• Proven track record of leading diverse technical teams and managing cross-functional projects.
• Strategic mindset with the ability to align team efforts with organizational objectives.

Technical Expertise and Industry Knowledge

• Strong knowledge of energy optimization, distributed energy resources, retail energy, solar and storage systems, and utility bill management.
• Understanding of economic and business drivers to develop high ROI solutions against customer business requirements.
• Experience with API integrations, Python scripting, SQL programming, and database development.

Project Management Mastery

• Expertise in managing complex, technical projects with a focus on delivering measurable outcomes.
• Proficiency in project management principles and tools (PMP certification is a plus).

Analytical and Communication Skills

• Strong ability to analyze data, provide actionable insights, and present findings effectively.
• Persuasive communication and negotiation skills to influence internal and external stakeholders.
• Experience engaging with VP+ and C-suite business executives through project or technical consulting

Location

• This position will require flexibility to work outside of standard business hours to accommodate global collaboration. Candidates must be comfortable working across multiple time zones, with a focus on Eastern Standard Time (EST) for key meetings

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 17 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents