Digital Integration Services Specialist

Fluence Energy, Inc. (“Fluence”) (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. The Company's solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of projects successfully contracted, deployed, and under management across nearly 50 markets, the Company is transforming the way we power our world for a more sustainable future. 

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com.

 

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

This position will be within the Fluence Digital business unit, formed following Fluence’s acquisition of San Francisco-based start-up AMS. Fluence Digital’s IQ platform uses artificial intelligence, advanced price forecasting, portfolio optimization and market bidding to ensure energy storage and flexible generation assets are optimally participating in wholesale electricity markets.

ABOUT THE POSITION: 

Fluence Digital, the Digital Solutions Business Unit of Fluence, is seeking a highly skilled and motivated SaaS Integration Services Specialist (AMER) for a key role focused on executing customer data integration and onboarding projects. As an Enterprise SaaS Integration Specialist, you will play a crucial role in seamlessly integrating data exchange operations, configuring core product accounts, and ensuring successful Go-Live for our renewable energy customers. This position requires a strategic mindset, technical acumen, and a customer-focused approach.

Collaborating closely with cross-functional teams, you will leverage your proficiency in project management tools, technical problem-solving, and API utilization to independently lead and execute integration projects. Your expertise in data exchange, familiarity with coding principles, and hands-on experience with APIs and VPNs will enable you to craft tailored integration solutions that meet the unique requirements of each customer. Additionally, your ability to creatively solve challenges and provide training on our software will contribute to our customers' seamless onboarding experience.

KEY RESPONSIBILITIES:

Integration Project Management: 

-Independently lead and manage integration projects, ensuring successful data exchange (ETL operations) and activation of core product accounts.

-Collaborate with Customer Success Managers and customers to gather integration requirements, conduct in-depth discovery, and tailor solutions to meet specific needs.

-Drive projects to successful go-live, adhering to timelines and budgets while maintaining high-quality standards.

 

Technical Expertise and Integration: 

-Utilize familiarity with APIs, coding principles, and querying/posting within Swagger to facilitate seamless data exchange between systems.

-Configure and customize software integrations, applying creative problem-solving skills to address unique customer needs.

-Work with VPNs to ensure secure and efficient data transmission.

 

Customer Training and Onboarding:

-Train customers on software functionalities, integration processes, and product features.

-Collaborate with the Customer Success Management team during onboarding projects to ensure smooth customer transitions onto the platform.

-Address customer inquiries and provide technical support during the integration phase.

 

Technical Collaboration: 

-Collaborate with the Strategic Asset Services team to provide technical insights and support for strategic customer consultations, ensuring alignment with integration goals.

-Engage in cross-functional collaboration with Product Development and Data Science teams to enhance integration capabilities and improve overall product offerings.

 

Risk Management and Continuous Improvement: 

-Proactively identify potential risks related to integration projects and develop mitigation strategies.

-Stay updated on renewables industry trends, emerging technologies, and best practices to drive continuous improvement and innovation within the Integration Services team.