Demand Planning Officer

M-KOPA is a fintech and digital financial services company that provides smartphones and a range of financial products to everyday earners across sub-Saharan Africa, operating in Ghana, Kenya, Nigeria, South Africa, and Uganda. The company uses an asset-financing model that allows customers to make an initial deposit on a smartphone and then pay it off through affordable daily, weekly, or monthly installments, building a credit history in the process. This approach has enabled M-KOPA to serve over 10 million customers and unlock more than $2 billion in credit for individuals who are largely excluded from traditional financial systems. M-KOPA's suite of services extends beyond device ownership to include digital loans, health insurance, device protection, and affordable data bundles, all designed to expand economic opportunity for low-income populations. The company also operates a large network of over 35,000 sales agents, many of whom are themselves beneficiaries of the economic empowerment model M-KOPA promotes. M-KOPA has been recognized among the world's top fintech companies and continues to scale its impact across the African continent. While M-KOPA is primarily categorized as a fintech company, its roots are in the renewable energy and pay-as-you-go solar sector, where it pioneered off-grid solar solutions for underserved communities before expanding into smartphones and broader financial services. This evolution reflects the company's enduring mission to connect underserved populations to transformative technologies and financial tools that improve quality of life and drive sustainable economic inclusion.

We are looking for a Demand Planning Officer to join our Warehouse and Logistics group as we scale up and drive digital and financial inclusion across our markets.

The role

The job holder supports demand planning, inventory replenishment, purchase order coordination, and supplier follow-up to keep materials and components moving through our supply chain without disruption. It's a role that sits close to the operational core of the business — when it's done well, stock is where it needs to be before anyone has to ask.

What the work looks like

Purchase orders don't manage themselves. You'll create, track, and manage them for materials and components feeding production, projects, and supply chain operations, and you'll be the point of contact when something needs chasing with a supplier — a delayed shipment, a quantity variance, a quality concern that needs resolving before it becomes a bigger problem.

Inventory monitoring is a constant thread through the role. You'll watch stock levels closely enough to catch a shortfall before it becomes a stockout, and to spot excess before it ties up working capital unnecessarily. That means keeping the integrated supply chain system accurate — pricing, quantities, item details, delivery schedules — because planning decisions across the business are only as good as the data underneath them.

There's an analytical side too. Sales trends, demand patterns, and planning variables all feed into forecasting and safety stock decisions, and part of the job is noticing what those patterns are telling you before they show up as a problem on the warehouse floor. You'll also monitor and report on stock availability across markets, giving the wider planning and dispatch process something solid to work from.

Materials need to meet company quality standards, approved specifications, and relevant regulatory requirements before they're accepted — checking that isn't a formality; it's part of protecting the business from problems further downstream. And procurement activity throughout needs to stay within company policy and approval procedures, because at M-KOPA's scale, small process gaps compound quickly.

Organisation Structure

Reports to the Senior Demand & Planning Manager.

What you'll bring

• A recognised degree in Statistics, Economics, Supply Chain Management, or an equivalent field.

• Demonstrable experience in demand planning, forecasting, inventory planning, procurement coordination, or supply chain operations.

• Solid working knowledge of inventory management practices and integrated supply chain systems, with the analytical grounding to interpret sales trends, stock data, and planning variables — and the Excel proficiency to back it up.

The honest version

This is a role with a lot of moving parts running at once — purchase orders, supplier follow-ups, stock checks, system updates, and forecasting inputs, often in parallel and against tight timelines. Discrepancies and delivery issues don't wait for a convenient moment to surface, and closing them out requires genuine follow-through rather than a single email and a hope for the best. If you're someone who's naturally organised under pressure and doesn't let a loose thread sit unresolved, this is the kind of environment that rewards that instinct directly.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.