Demand Planning Officer

M-KOPA is a fintech and digital financial services company that provides smartphones and a range of financial products to everyday earners across sub-Saharan Africa, operating in Ghana, Kenya, Nigeria, South Africa, and Uganda. The company uses an asset-financing model that allows customers to make an initial deposit on a smartphone and then pay it off through affordable daily, weekly, or monthly installments, building a credit history in the process. This approach has enabled M-KOPA to serve over 10 million customers and unlock more than $2 billion in credit for individuals who are largely excluded from traditional financial systems. M-KOPA's suite of services extends beyond device ownership to include digital loans, health insurance, device protection, and affordable data bundles, all designed to expand economic opportunity for low-income populations. The company also operates a large network of over 35,000 sales agents, many of whom are themselves beneficiaries of the economic empowerment model M-KOPA promotes. M-KOPA has been recognized among the world's top fintech companies and continues to scale its impact across the African continent. While M-KOPA is primarily categorized as a fintech company, its roots are in the renewable energy and pay-as-you-go solar sector, where it pioneered off-grid solar solutions for underserved communities before expanding into smartphones and broader financial services. This evolution reflects the company's enduring mission to connect underserved populations to transformative technologies and financial tools that improve quality of life and drive sustainable economic inclusion.

We are looking for a Demand Planning Officer to join our Warehouse and Logistics group as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The job holder is responsible for supporting demand planning, inventory replenishment, purchase order coordination, supplier follow-up, and stock availability to ensure timely supply of materials and components for business operations.

Key Job Functions

• Create, manage, and track purchase orders for materials and components required for production, projects, and supply chain operations.

• Liaise with suppliers to ensure timely delivery of materials and components, resolve order discrepancies, and maintain effective supplier relationships.

• Monitor inventory levels and initiate replenishment actions in a timely manner to reduce stockouts, excess inventory, and operational delays.

• Maintain accurate records of purchase orders, deliveries, order changes, supplier communication, and material-related issues.

  Ensure ordered materials and components meet company quality standards, approved specifications, and relevant regulatory requirements.

• Enter and update order details in the integrated supply chain system, ensuring accuracy of pricing, quantities, item details, and delivery schedules.

• Investigate and resolve order discrepancies, including incorrect items, delayed deliveries, quantity variances, and quality concerns.

• Ensure procurement-related activities comply with company policies, approval procedures, and relevant industry standards.

• Monitor and report on available stock levels in the market to support planning, replenishment, and dispatch decisions.

• Identify and analyse sales trends, demand patterns, and other material planning variables, incorporating insights into forecasting, inventory planning, and safety stock processes.

• Perform other related duties as assigned in line with the role’s purpose and business needs.

   

Organisation Structure

Reports to the Senior Demand & Planning Manager.

Experience, Skills & Qualifications

Education

• A recognised degree in Statistics, Economics, Supply Chain Management, or an equivalent field.

Experience:

• A minimum of 1 year of experience in demand planning, forecasting, inventory planning, procurement coordination, or supply chain operations.

Skills and Competencies:

• Solid understanding of inventory management practices, demand planning, and replenishment processes.

• Knowledge of integrated supply chain systems and accurate system data maintenance.

• Strong analytical skills with the ability to interpret sales trends, stock data, and planning variables.

• Proficiency in Microsoft Excel and reporting tools.

• Excellent communication and stakeholder management skills.

• Detail-oriented, organised, and able to manage multiple priorities in a fast-paced environment.

• Strong problem-solving skills and ability to follow up actions to closure.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.