CX Business Operations Manager - Data

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Senior Manager, Business Intelligence and Automation

What You Will Be Doing

As a Business Operation Manager, should be ready to mentor team members, find different ways to increase the quality of customer needs, and implement the best practices across all levels. Objectives would be primarily focused on maximizing efficiency, minimizing cost, and ensuring highest customer satisfaction.

What You Will Bring to ChargePoint

• Collaborate with stakeholders to understand project requirements and support data management needs
• Coordinate and communicate with management and staff on work tasks and resourcing.
• Communicate timelines and expectations to technical and business staff.
• Ensure data is collected, stored, and processed securely and in compliance with all applicable regulations.
• Manage and maintain the software systems.
• Ensure the platform is reliable, scalable, and secure.
• Build strong and aligned program teams to efficiently deliver shared goals.
• Collaborate with Engineering and business owners to define program requirements, set priorities, and establish scope which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
• Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
• Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
• Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.
• Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
• Influence product decisions to align with higher company initiatives.
• Drive internal and external process improvements across multiple teams and functions including reducing manual efforts through automation.
• Establish and implement training processes and strategies for all technical personnel.
• Analyze, plan, and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Update and maintain all production technologies ensuring proper maintenance and installation
• Serve as a hands-on technical project manager with development staff and business groups while managing the design, development, and implementation.

Requirements

• 7+ years of IT experience
• Bachelor’s Degree
• Experience mentoring, coaching, and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head off obstacles

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.