Customer Project Engineer

Reports To

Senior Manager, Deployment

What You Will Be Doing

You will be joining the ChargePoint fleet telematics team. The ChargePoint fleet solution is a vast portfolio of hardware, software, and services which integrates information sources to optimize electric fleet operations, including battery management, charging station monitoring, OEM-agnostic telematics, vehicle maintenance, and vehicle operations data. The combined solution enables fleets to identify what routes to electrify, monitor and report on uptime, optimize fueling to ensure operational readiness at low cost, and integrate vehicle and charging station management.

As Customer Project Engineer you will be part of our fast-evolving Customer Excellence team that is responsible for happy and engaged customers. You will have an important role in leading the implementation of our solution with customers, onboarding their teams, and training them on how to use our platform. You will be self-motivated, able to work independently and proactively to find fitting solutions to daily customer requests and concerns. You will be keen to dive deep into the technical part of our product to gain extensive knowledge about bus engineering and e-mobility, which will facilitate your growth opportunities within the Operations department.

In this role, you will also be responsible for all technical aspects of customer engagements, working as a key advisor and advocate for our products and solutions, engaging with customers in person or on the phone, performing technical assessments, and developing recommendations to assist customers with deployment of their EV fleet and charging infrastructure.

In this exciting role, you will be a vital part of ChargePoint which means you get a lot of freedom to take initiative, but you also need to be able to adjust quickly to new situations and to learn fast.

What You Will Bring to ChargePoint

• Responsible for spotless project coordination and implementation for new and existing customers
• Engage with customers both in face-to-face meetings, via phone, emails and online meetings
• Analyze and solve various customer issues/bugs and act as the voice of the customer towards the development team
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to resolve such issues
• Offer technical support to customers and colleagues by deep diving deeper into the technicalities of both our hardware and software products
• Collaborate with all departments involved (e.g. sales, post-sales, software development)
• Responsible for the onboarding and training of customers (on site and/or online)
• Define customers’ needs and create a customer success plan where required

Requirements

• B.S. Engineering degree. A background in information technology, energy, or automotive is a big plus
• At least 2-3 years of B2B work experience in a customer engagement role (e.g. account management, Customer Success), ideally for a SaaS company or within the automotive, energy or Cleantech industry
• Native English speaking (Spanish would be a plus)
• Excellent communication skills English (both written & spoken)
• Ability to interact with multiple layers of stakeholders and organizations
• A strong interest or previous experience in IT, Software and automotive industry is a big plus
• Strong analytical and problem-solving skills
• Show initiative and take ownership
• Ability to work independently and accurately
• Legally authorized to work in the US

Location

US Remote

ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $45,000 to $90,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.