Customer Onboarding Representative - French Speaker

Sensorfact is a German industrial technology company that provides smart monitoring solutions for manufacturing and industrial facilities. Its platform enables businesses to track and optimize energy consumption, machine performance, and resource usage across electricity, gas, compressed air, water, and temperature systems. By deploying easy-to-install sensors combined with intelligent software and personalized advisory services, Sensorfact helps industrial clients identify waste, prevent machine failures, and reduce operational costs. The company's mission is centered on driving sustainability and energy efficiency in industry. Sensorfact quantifies its environmental impact through the energy savings it enables for clients, reporting over 420 GWh of identified savings to date. Its offerings span predictive maintenance, Overall Equipment Effectiveness (OEE) monitoring, and leak detection, all designed to help manufacturers reduce their carbon footprint and improve resource efficiency at the machine level. Sensorfact serves more than 4,000 customers across 80 countries and employs over 300 staff. The company operates internationally under multiple language and regional versions of its platform, with its primary German-market headquarters in Berlin. Its combination of hardware simplicity, data-driven software, and hands-on consulting distinguishes it within the industrial IoT and green technology sector.

Ready to scale your career in a high-growth scale up where your results drive real world change?

We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

What you will do:

As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the French market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include:

• Lead the digital onboarding process and ensure customer needs are met

• Coordinate with internal teams to resolve installation issues quickly and efficiently

• Serve as the main point of contact for customers, addressing questions and challenges

• Identify upsell and cross-sell opportunities and pass them to Account Executives

• Optimize the onboarding process based on customer feedback

• Advise customers on sensor installation and measurement best practices, tailored to their needs
  

What you bring:

• HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn

• Fluent in English and French (written and spoken), additional languages a plus

• Comfortable with onboarding tools and explaining technical products

• A proactive problem solver with strong customer relationship-building skills

• Able to manage multiple customers, prioritize tasks, and meet deadlines
  

Why you will love working here:

• Grow your career as we scale with competitive performance based earnings

• Pension Contribution of 4% with an employer sponsored retirement plan

• Public transport allowance via NS business card

• Employee Referral Incentives up to €3,000 for a successful referral

• 27 Vacation Days to rest and recharge

• Remote Work Flexibility up to 2 months/year (with manager approval)

• Structured Onboarding & Mentorship support

• Social Events like Sensorfact Week & team dinners

• Office Perks like unlimited coffee, snacks, and free Friday lunch

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