Credit Specialist

Octopus Energy

3800

Leicester, UK, United Kingdom

Posted on: 2022-08-19

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Energy is changing.

For years, it was an industry dominated by large suppliers using outdated systems that put profits first and customers last. Now, we’re using the latest technology and green generation to transform energy for customers, bringing the UK cheaper, greener, and fairer energy.

We enjoy the best of both worlds: backing from a £6bn business of highly experienced and talented individuals, and the dynamic environment of a start-up. We are the only Which? recommended energy supplier for 2019, the uSwitch supplier of the year, Energy Awards supplier of the year, and UK customer experience award winner for utilities.

You’ll be working for a company that’s fighting climate change. We’re the largest investor in solar generation in the UK, and are funding wind and anaerobic digestion. We’re helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future.

And for big change, we need big minds.

We’re looking for a passionate and empathetic person to join our team as a Credit Specialist to help us support our customers that may have found themselves in financial difficulty.

Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer situation is different so we’re looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Talking to customers that might be in financial difficulty.

Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as Tully to review affordability levels and engage with customers to agree repayment plans

Handling customer intercoms and supporting more broadly across the wider credit and payments intercoms buckets

Offering support to vulnerable customers and using tools such as the Debt Assistance Scheme / hardship funds to find the best way forward

Responding to Energy Specialist queries via Slack with lighting speed and accuracy

Assisting the DCA team with handling agency queries

Talking to our revenue protection engineers that have attended site visits

Keep updated with industry best practices and regulatory guidelines

Be involved in a range of meetings as required

What you'll need

Be passionate about customers and always seek to provide a first class service to customers and Energy Specialists

A fast learner that has a meticulous to detail

Fluid and comfortable in a fast paced environment where you might be pulled in different directions

Able to manage their own workload

Helpful and patient (it’s a job with a thousand questions)

A self starter that can use their own initiative to problem solve and make sound decisions

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

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