Contract - Technical Content Creator/Designer

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director, Technical Content Development and Localization

Reports To

Director, Technical Content Development and Localisation

In this team role, you will be responsible for researching and developing technical documentation about ChargePoint software and services. You will create clean, easy-to-consume, yet detailed technical documentation using text, illustrations, video, and other online authoring tools. Your ability to work cross-functionally between engineering, support, testing, marketing, and product management is essential. You will work alongside writers, trainers, and illustrators to produce software, API, and networking guides for internal and external audiences. You will maintain document revision control for content developed in multiple languages.

What You Will Bring to ChargePoint

• Collaborate with subject matter experts to take complex technical product/service information and present in comprehensible and accessible user information
• Analyse existing and new content for reuse and single-source opportunities across API, user guides, standard operating procedures, knowledge base articles, online tutorials, etc. 
• Perform all phases of technical content development, including planning and research, design, writing, editing, illustrating, and publishing
• Partner closely with support and other team to develop microcontent and scripts for common inquiries and FAQs to fulfill customers’ self-service requests
• Develop and manage content in authoring tool/management solution including source control and translation
• Create graphical diagrams, flow charts, illustrations, infographics, images, and collaborate with illustrator(s) to incorporate rich media into technical documentation and knowledge bases
• Enhance and maintain documentation by continually reviewing, keeping up to date on released features and new technologies

Requirements

• 3-5 years of technical content creation in a complex product environment
• Strong preference for experience working directly with engineering teams on technology products
• Demonstrated ability to learn complex technical products quickly and develop documentation relevant to the target audience
• Background working with translation vendors and publishing content for different global markets
• Experience documenting UI and API guides for both technical and non-technical audiences
• Proficiency in Madcap Flare XML authoring required (experience in HTML and CSS a plus)
• Proficient in Adobe Acrobat and image editing software (Photoshop, GIMP, Illustrator, etc.)
• Ability to work on multiple projects concurrently while meeting tight deadlines
• Proven organisational skills with the ability to prioritise in an environment with competing demands
• Bachelor's degree preferred
• Knowledge of JIRA, Confluence, or similar project management tools a plus
• Knowledge of JSON, Swagger, and REST API a plus

Location

Amsterdam, NL. 12 month contract 

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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