Collision R&D Workshop Coordinator

In this position, you will support the Rivian Collision R&D Workshop day-to-day operations. You’ll interact with technicians, engineers, parts associates, and other business partners to ensure that repair and validation processes function efficiently. This role will require cross-functional interaction across multiple teams within Rivian, organizational skills, and superb communication – always assisting in bridging the gap between the Collision R&D Workshop, the local Rivian Service Center, and HQ-based teams for the purpose of operational excellence and continuous improvement. 

Responsibilities

• Support the execution of the Rivian Global Collision Repair Program
• Participate in developing a proper repair plan for each vehicle or validation
• Accurately identify parts and repair procedures using Rivian technical information systems
• Order, receive, and maintain collision parts necessary to complete repairs in the workshop
• Order, receive, and maintain workshop consumable inventory
• Schedule appointments, intake drop-offs, and process vehicles for delivery as necessary
• Create, organize, and maintain workshop records and databases
• Maintain constant communication with business partners and customers regarding the repair status of workshop vehicles and projects
• Ensure that Collision R&D Workshop processes are developed, assessed, communicated, and administered in compliance with objectives of Rivian
• Identify training needs through interactions with the Collision Training Team
• Collaborate with the broader Service Engineering & Service Operations organizations

Qualifications

• Collision Repair and Refinishing Technology Degree or equivalent experience 
• Understanding of luxury vehicle collision repair procedures and processes
• OEM specific collision repair training(s) is a plus
• Knowledge in electric vehicle estimation is a plus
• Effectively handle multiple priorities, organize workload, and meet project deadlines
• Ability to work accurately and effectively in performing tasks or duties as assigned to completion
• Professional demeanor, strong communication, writing, and presentation skills
• High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook
• Capable of working efficiently in a start-up environment
• Willingness to work in a strong cross-functional environment
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
• Ability to travel as needed 
• Must possess a valid driver’s license