Client Success Transformation Director

Octopus Energy

3800

Paris, FR, France

Posted on: 2023-12-12

Category: energy

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Employment type:

Full time

Experience required:

Director

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Kraken is the technology tentacle of the Octopus Energy Group.

Since 2015, Octopus Energy Group has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we’ve become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including E.ON in the UK, Origin Energy in Australia and Plenitude across Europe . We’ve reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we’re the biggest investor in renewable generation in the UK.

Kraken Tech is growing rapidly, disrupting the incumbent tech landscape, with over 50 million end customer accounts contracted across 9 markets globally and manages the optimisation of over XXX GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. We are tracking toward 100 million end customer accounts by 2027.

The demand for our Kraken software and operating model is also growing around the world. We need someone to lead major client programs to deliver the world-changing results our energy clients are expecting from us based on previous successes.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Be accountable for the successful execution of client implementation programs, using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation

Find solutions that enable our clients to transform how they operate their business and how they compete in the market, while acceleration migration and reducing risk

Manage stakeholders at all levels, both internally and externally

Develop deep relationships with C-suite executives at the client

Set up means to continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed

Provide leadership to the client implementation teams and set the direction and pace for program execution. Provide coaching and performance feedback to various members of the Kraken software and implementation teams mainly using positive reinforcement and psychological safety

What you'll need

Strong experience leading large business and/or IT transformation projects, ideally in utilities or simliar industries (e.g. telecom, public sector)

Proven experience presenting and negotiating with C-suite clients and initiating strategic conversations

Problem solver with an ability to focus conversations on the things that truly matter

Laser focus on what success looks like for the client and how to enable them to achieve that without always saying yes

Team player who can work effectively with your national and global team

Excellent communication and facilitation skills. Natural gravitas.

Client and quality focus; highly effective at building and improving customer relationships as peers

Experienced and comfortable operating in a French work culture while also having extensive international work experience, ideally with non-French companies

French and English fluency, additional languages are a strong plus

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group has a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

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