Business Operations Specialist

Number of employees

100

Remote, United States

Posted on: 2023-02-10

Category: sustainability

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Zignal’s AI-powered platform analyzes billions of data points in real time, accelerating mission critical decision making by empowering leaders with contextual situational awareness of the information environment.


About Zignal Labs

Zignal was founded in 2011 to help customers instantly see conversations and stories taking place across media. Originally conceived as a tool for political campaigns accustomed to media “war room,” Zignal now helps private and public sector organizations visualize and contextualize the global digital media environment to solve some of the world’s most challenging problems.

Trusted by top global news outlets such as The New York Times and The Wall Street Journal, Zignal is frequently called upon by academic institutions and the media to provide data-driven insight into some of the most important and nuanced emerging issues of societal concern - including the COVID pandemic, dis- and misinformation, consumer safety, political polarization, healthcare, digital security, and risk management.

Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.


The Business Operations Specialist is responsible for supporting Zignal’s revenue-generating teams and internal tools, with a focus on service delivery, sales, marketing, and cross-functional processes. They will be a key contributor to our success, leveraging strategic thinking and tech stack skills to deploy solutions that support revenue growth and retention through increased efficiency and business insights. As a Salesforce Administrator, you will partner with business lead stakeholders to develop and support processes including our SFDC account data management, forecast reports & visualizations, and customer-facing surveys. The Business Operations Specialist will also manage projects across the Go-To-Market teams from scope development to task tracking and timeline reporting.

Why join Zignal Labs?
- Competitive salary based on the work you do
- Flexible time off – work with your manager to take the time you need
- Excellent medical, dental, and vision coverage
- Paid parental leave plan
- Professional development and growth programs 
- A tight knit, collaborative, and transparent environment to help you succeed

Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

Responsibilities:

  • Develop Salesforce reports, dashboards and analytics to help track key performance indicators, integrated across Finance, Sales, and Customer Success, to ensure that business processes and systems are generating accurate data
  • Perform SFDC and other system administration, such as automating and tracking customer health scores, defining customer segmentation, and managing the sales funnel for renewals and upsells between CS and sales 
  • Work cross-functionally with stakeholders to develop and manage project plans and timelines; adjust plans and deliverable dates as needed; and address and escalate any roadblocks or risks to ensure project success
  • Audit and update internal and externally-facing tools and processes used by the revenue generating teams for service delivery
  • Maintain customer-facing NPS/CSAT surveys to ensure the accurate capture of customer feedback

  • You are:

  • Experienced in revenue operations or related business operations role at an enterprise SaaS or software company with responsibility for implementation of Salesforce processes
  • Excited to expand skills, particularly learning new tools and processes
  • Curious, driven, looking to make an impact on company growth by problem solving to support broader company goals. You are a self-starter who seeks out problems to solve.
  • Passionate about effective communication and connecting systems/data to support daily work for your teams
  • Comfortable owning and balancing multiple projects simultaneously
  • Detail-oriented 
  • Data- and results-driven
  • Motivated by ownership and growth opportunities - this role is filled with them!

  • You have:

  • 4+ years of sales ops or equivalent revenue operations experience
  • 2+ years of Salesforce administration experience -- certification preferred
  • Experience with common tools related to CRM, including Pendo, Pardot/Hubspot, Groove, project mgt, etc.
  • Analytical experience and proficiency with Excel and Google Sheets (building dashboards, reports, or using any BI tools)
  • Cross-functional project management experience in a b2b sales environment
  • Effective leadership skills to push projects to completion 
  • Capacity and enthusiasm for fast-paced high growth environments  
  • Strong communication and interpersonal skills to build relationships and present your perspective confidently, at all levels of the organization
  • Outstanding written and verbal communication skills, including listening and ability to explain multi-step processes and functional technologies, and writing and presenting user training
  • Ability to work collaboratively and proactively through various department functions

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