Business Credit Specialist

Octopus Energy

4300

Leicester, UK, United Kingdom

Posted on: 2024-05-01

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

As a Business Credit Specialist, you'll be a key player in our new Business Core Contact team. You’ll support individuals and businesses with outstanding debts by agreeing payment plans. Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of outstanding balances.

Join our team and make a positive impact by helping individuals and businesses manage their financial responsibilities effectively. Apply now to become a Business Credit Specialist!

What you'll do:

Reaching out to customers with overdue accounts to agree appropriate payment plans and resolve outstanding debts

Answering inbound calls, and responding to customer inquiries regarding debt, payment plans and, their energy account

Providing outrageously good customer service to support our Business customers in the early stages of the debt journey

Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment

Provide end-to-end service to customers with ongoing payment plans and discuss alternative solutions if necessary

Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long term solutions

Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective

What you'll need:

Previous experience in sales or credit/collections is not essential, but preferred.

Excellent communication skills and the ability to have difficult conversations with empathy

Be passionate about customers and always seek to provide a first class service.

A self starter that can use their own initiative to problem solve and make sound decisions.

Ability to work independently and as part of a team in a fast-paced environment.

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

Energy jobs More climate jobs in United Kingdom

Octopus Energy

4300

Full time

Octopus Energy

4300

Full time

Energy