Assistant Service Manager, Riviera Beach (2nd Shift)

Number of employees

5500

Riviera Beach, FL, United States

Posted on: 2023-02-09

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.  

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Assistant Service Manager will be responsible for assisting the service manager in the second shift operations of the Lucid Service Center, effectively assisting to manage a team of technicians. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement and driving production. Second shift hours from 2:00p – 12:00a. 

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Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols  
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
 
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

The Role

  • Assist in managing and developing Service technicians and the second shift service business, reporting, and repairs to customer cars in both pre-and post-delivery repair status 
  • Ensure the team is providing the highest level of Lucid customer experience while developing top-of-the-line, everlasting professional relationships with our clients/vendors 
  • Be responsible for ensuring work orders and Salesforce tasks are closed out, warranty claims are detailed and properly completed. 
  • Possess a working knowledge of all industry standards, regulations, and restrictions, and ensures department compliance 
  • Ensure facility and assets are kept secure 
  • Delegate and direct all service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time 
  • Monitor employee work and provide guidance, ongoing training, and development as needed 
  • Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager 
  • Assist with or perform administrative tasks 
  • Have a passion for sustainable transportation and changing the automotive industry 
  • The hours of work for the second shift are Monday – Thursday, 2:00 pm -12:00 am, and may be subject to change to support customers during normal business hours. 

  • Qualifications

  • High School Diploma or GED equivalent 
  • Minimum 5 years of varied automotive service experience 
  • Exceptional ability to collaborate, motivate and lead individuals, groups, and vendors 
  • Verifiable track record of excellence in Customer Service 
  • Previous experience as an automotive technician 
  • Exceptional organization and the ability to drive continuous improvement in a fast-moving environment 
  • Excellent written and verbal communication skills 
  • Assist in building a world-class team from the ground up 
  • Ability to analyze and interpret internal reports 
  • Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software 
  • Ability to travel on an as-needed basis 
  • Must possess a valid driver's license 
  • Advantageous Experiences

  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience 
  • Knowledge of HV systems, LV systems, and EV powertrains 
  • Start-up experience and related fast-paced environments 
  • Previous OEM-specific EV experience and training 
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