ACD, Insurance UX

<div class="content-intro"><p>Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p> <p>As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p></div><p><strong>The Role:</strong></p> <p>The Associate Creative Director role sits at the leadership level on the Digital Design team, a set of product designers who make valuable digital products with unique character.&nbsp; The role will report to the Director of Digital Design and be dedicated to leading one of our key offerings within the Rivian product ecosystem, Insurance.</p> <p>The ideal candidate is driven by challenging conventions and contributing new solutions that dramatically change the way a customer thinks about ownership and the ecosystem of services provided by Rivian. Additionally, we are seeking candidates who love to obsess over simplicity, ease, and tackling user experience problems no matter the subject matter. While the role is dedicated to the Insurance product, dexterity in thinking about related industries and analogies will be an essential quality while shaping the future vision of how our service-driven products behave and offer value.</p> <p>Day to day you’ll serve as digital design leadership for Insurance and work cross functionally with designers, product managers, researchers, business leaders, and engineers. &nbsp;The work will stretch from strategic planning and partnership with product management to refined production design that delivers unrivaled value to users and our business.</p> <p><strong>The Kind of Designer You Are:</strong></p> <ul> <li>You are kind, generous, and nurturing</li> <li>You design for inclusivity</li> <li>You are wildly curious</li> <li>You relish in challenging conventions</li> <li>You love solving acute user needs</li> <li>You naturally balance the business, brand, and user in your work</li> </ul> <p><strong>This is What You’ll Do:</strong></p> <ul> <li>You will work across consumer lines and commercial lines as well as many different form factors such as native mobile, mobile web, web, and vehicle head-unit.</li> <li>Through partnering closely with the Insurance team and across our organization, you will become a subject matter expert on the needs of our insurance customers and how we, as a team, can build a world class experience to support them.</li> <li>Day to day you’ll be working as a member of a cross-functional team with the insurance product managers, engineering partners and company designers to define opportunities, create solutions and see those all the way through to launch and then, work out how to improve them.</li> <li>Conduct testing of sample applications, websites, and software to assess user experience and ease of design</li> <li>Use recent studies and findings to establish the best overall design elements to include in UX design experiences</li> <li>Build storyboards to conceptualize designs to accurately convey project plans to clients and senior management</li> <li>Enhance user experience by creating seamless navigation through various digital programs and interfaces within the company</li> <li>Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork</li> </ul> <p><strong>This is What You’ll Need:</strong></p> <ul> <li>12+ years’ experience working in-house or in an agency with responsibilities for leading design teams and delivering world class digital products.</li> <li>Experience working with P&amp;C Insurance or financial tools is highly desired</li> <li>Exceptional skills in communication, stakeholder management, and strategic roadmap planning.</li> <li>Deep experience working in partnership with product managers, engineering and business leads</li> <li>Deep experience with journey mapping, wire-framing, prototyping and mixed-fidelity design work.</li> <li>Expert in facilitating working sessions and workshops to aid planning and concepts</li> <li>Proven success leading and developing a small team of designers</li> <li>Ability to guide projects from vision setting through to launch</li> <li>Great communication skills and a history of fostering a culture of teamwork and collaboration</li> <li>Experience leading multiple projects/ work-tracks and multi-team initiatives</li> <li>Experience working with and designing for mobile and web products.</li> <li>Familiarity and experience with multi-modal research methods to develop strategic insights.</li> <li>A desire to think beyond digital touchpoints to develop experiences.</li> <li>Strong creative direction ability across strategy, user experience and brand design.</li> </ul> <p><strong>Additionally:</strong></p> <p>As part of our design roles, some Rivian vehicle driving may be required, to fulfill this requirement we ask for:</p> <ul> <li>No drug or alcohol related driving incidents in the last 3 years</li> <li>No more than 1 serious moving violation in the last 3 years</li> <li>Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle</li> <li>Will be subject to continuous Motor Vehicle Record (MVR) monitoring</li> </ul><div class="content-conclusion"><h4>Equal Opportunity</h4> <p>Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p> <p>Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href="mailto:[email protected]?subject=Application%20to%20Rivian%20-%20Assistance%20Request">[email protected]</a>.</p> <h4>Privacy</h4> <p>We take your privacy seriously. For details please see our&nbsp;<a class="c-link" href="https://rivian.com/legal/candidate-privacy-notice" target="_blank" data-stringify-link="https://rivian.com/legal/candidate-privacy-notice" data-sk="tooltip_parent">Candidate Privacy Notice</a>.</p> <p>&nbsp;</p> <p><strong>Please note that we are currently not accepting applications from third party application services.</strong></p></div>